Policy Compliance Manager

Virginia Information Technologies Agency • Richmond, VA

23h • $75,000 - $85,000 • Onsite

About The Position

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a Policy Compliance Manager to promote quality community-based supports for people with developmental disabilities in Virginia. The position applies person-centeredness and self-determination principles to support and empower individuals as they prepare for independence and community-life engagement. It is based in the DBHDS Central Office.

Requirements

• Supervisory or management experience in developmental disability services, including direct support or IDD case management.
• Experience with best practices in person-centered service delivery and supporting the diverse needs of individuals with developmental disabilities and their families.
• Experience in human services program administration, including recruiting, hiring, training, and supervising staff, and managing complex statewide initiatives.
• Skill in policy development and analysis, including interpreting regulatory guidance and evaluating complex information to provide evidence-based recommendations for program planning.
• Experience summarizing and presenting information and ideas orally and in writing to stakeholders and agency leadership.
• Experience designing programs and planning to achieve defined goals and objectives.
• Experience assessing program needs, recommending improvements, and independently resolving issues.
• Exceptional written and verbal communication skills, including respectful, empathetic communication with stakeholders with varying communication styles and abilities.
• Ability to foster and maintain effective, collaborative relationships with families, guardians, nonprofit providers, other state agencies, and public- and private-sector stakeholders.
• Ability to understand and present data analytics principles and techniques, interpret trends, analyze datasets, and translate insights into actionable recommendations that support decision-making.
• Ability to navigate and manage data within web-based or similar electronic record systems.

Nice To Haves

• Understanding of state and federal laws related to Medicaid Home and Community-Based Services (HCBS) and the CMS HCBS Settings Regulation Final Rule as applied to service provision.
• Experience in state government operations, process documentation, program evaluation methods, and quality assurance review systems.

Responsibilities

• Oversee program operations and supervise staff responsible for validating HCBS waiver service delivery in alignment with state and federal regulations, emphasizing person-centeredness, self-determination, and community integration.
• Collaborate with state agencies and community partners to strengthen quality of life and community participation for individuals with developmental disabilities.
• Engage with developmental disability stakeholders to stay informed about emerging policies and issues affecting individuals at state and national levels.
• Develop, monitor, and report organizational performance metrics.
• Develop and deliver training on developmental disability-related policies.
• Represent DBHDS at business, organizational, and stakeholder functions as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed