Manager, Global HR Ops/Policy Compliance & U.S. Immigration

Blackhawk Network•Pleasanton, CA

4d•$106,660 - $144,000•Hybrid

About The Position

Blackhawk Network is seeking an experienced manager to lead its Global HR Operations team of seven employees and oversee global processes and procedures, system alignment, data integrity, employment-law compliance, company policies, and U.S. immigration cases. The role works cross-functionally with Legal, management, HR colleagues around the globe, and regional HR Business Partners to keep processes, procedures, and policies aligned and compliant. The company prefers candidates who can work onsite at its Pleasanton, California office twice a week as part of a hybrid arrangement. The position owns HR internal controls and audit coordination, global HRIS employee lifecycle workflows, process training, HR data audits and governance, and escalations involving HR systems and data. It also leads company policy development and maintenance, supports regional policy needs, manages U.S. employee onboarding and offboarding compliance, and partners with HR Technology and Talent Management on system changes and initiatives. The manager directly oversees the U.S. immigration caseload and the program’s design and processes, advises managers on immigration laws and best practices, coordinates program funding with managers and Finance, and serves as the program owner’s primary contact with the immigration law firm. Candidates need a relevant bachelor’s degree, HR team management or progressive HR Generalist/Business Partner experience with HR operations experience, and HRIS experience. Experience using AI tools to improve work or processes is also sought. Employment is contingent on successful completion of a background check and drug screen.

Requirements

Bachelor’s degree in Human Resources, Organizational Development, or a business-related field.
At least 4–5 years of experience managing an HR team and/or progressive experience as an HR Generalist or Business Partner managing a client group, with HR operations experience.
HRIS experience.
Knowledge of federal, state, and local employment laws and regulations.
Advanced analytical and critical-thinking skills, including the ability to analyze complex information and define and solve problems.
Experience developing processes, procedures, and policies to reinforce U.S. employment laws.
Strong written and oral communication skills, with attention to detail and accuracy.
Strong leadership, project management, and organizational skills.
Ability to work independently under pressure, multitask, produce results, manage multiple projects, and meet critical deadlines.
Ability to build and maintain process documentation, tools, and tracking systems.
Ability to collaborate with teams in different regions and understand regional needs and nuances.
Ability to work with data analytics and make decisions about process and system changes.
Strong interpersonal skills, teamwork, and commitment to building internal and external relationships.
Ability to ensure compliance with employee records.
Curiosity and adaptability regarding emerging technologies, and experience implementing and using AI tools to improve work, processes, or measurable results.
Successful completion of a background check and drug screen is a condition of employment.
A sense of humor.

Nice To Haves

SAP experience.
iCIMS experience.

Responsibilities

Identify global compliance gaps and develop a roadmap to address them.
Manage existing global company policies and develop new policies.
Partner with regional HR Business Partners to maintain regional policies and procedures.
Partner with Legal on special projects and compliance topics.
Own HR internal controls and coordinate audit documentation with internal and external auditors.
Serve as the subject-matter expert for global HRIS employee lifecycle workflows and train global HR Business Partners on processes and procedures.
Prepare training materials and communications, and train users on new processes and functionality.
Ensure HR practices within the area of responsibility comply with standard policies, processes, procedures, and applicable requirements.
Manage U.S. employee onboarding and offboarding compliance, including responses to unemployment claims.
Partner with HR Technology on system configuration changes, process reengineering, and data governance to support usability and data quality.
Develop and monitor a global data audit strategy to support data integrity and compliance.
Manage and escalate system and data issues with HR Technology partners.
Partner with Talent Management on special projects and initiatives.
Support regional teams and promote global consistency across processes.
Manage the U.S. immigration caseload and design and oversee immigration program processes.
Consult with managers on immigration laws and best practices.
Partner with managers and Finance on immigration program funding.
Serve as the primary program-owner contact for the immigration law firm.
Maintain compliance with employee-record requirements.
Complete additional projects and assignments as assigned.