Manager, Gift Processing
About The Position
The Manager of Gift Processing leads daily gift processing operations and the gift entry team, ensuring every gift is recorded, receipted, and reconciled accurately. The role oversees online, third-party, and matching gift processing; manages complex gift transactions and donor inquiries; and maintains the controls that support gift accounting and audit readiness. The manager oversees daily processing, including online gifts and liaison responsibilities with the credit card processor, and handles third-party donations, matching gifts, workplace giving programs, pledge reminders, and gift receipts. The role ensures accurate reconciliation, accounting, deposits, reporting, and compliance with Cincinnati Children’s policies, and updates Standard Operating Procedures as regulations and systems change. The position manages donor inquiries and gift discrepancies, advises Development colleagues on policy and processing, and identifies process improvements. It also leads, coaches, and manages the gift entry team; hires, onboards, and develops staff in partnership with Human Resources; and coordinates with database vendors and Information Services on system functionality, implementations, upgrades, and process changes.
Requirements
- Bachelor's degree in a related field.
- At least 5 years of work experience in a related job discipline.
Responsibilities
- Oversee daily gift processing operations and troubleshoot donations processed by the gift entry team.
- Manage online gift processing and serve as the primary liaison to the credit card processor for reporting, fraud investigations, and refunds.
- Process third-party donations, matching gifts, and other workplace giving programs.
- Generate and manage pledge reminders and gift receipts.
- Ensure accurate financial reconciliation, gift accounting, and audit readiness.
- Manage daily deposits, monthly reporting, and balancing for the Development bank account.
- Ensure gift revenue is recorded and distributed in compliance with Cincinnati Children’s policy.
- Update Standard Operating Procedures as regulations and systems change.
- Manage donor inquiries related to gifts, receipts, and pledges.
- Manage complex gift transactions and resolve gift discrepancies.
- Serve as a resource to Development colleagues on gift policy and processing questions.
- Identify problem trends and implement solutions that improve processes and workflow.
- Lead, coach, and manage the performance of the gift entry team.
- Hire, onboard, and develop staff in partnership with Human Resources.
- Serve as the primary liaison to the development database vendor on system functionality.
- Coordinate software implementations and upgrades with IS and communicate process changes.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
