Gift & Data Processing Specialist

Project Hope

5d•$55,000 - $65,000•Hybrid

About The Position

The Gift & Data Processing Specialist supports Project HOPE’s Development & Communications team by accurately and consistently processing donor gifts and constituent data in Raiser’s Edge NXT. The role records and codes contributions received through mail, online giving, and other mass-market fundraising channels, while ensuring donor information is handled safely and securely in accordance with the organization’s privacy policy. The specialist works with development operations and mass-market fundraising colleagues, the Finance department, and external agencies such as the caging vendor. The position processes high volumes of gift data, maintains constituent records and data hygiene, reconciles gift batches, documents procedures, and helps address processing issues. The role is based in Washington, D.C., with a hybrid schedule requiring at least two days per week in the office.

Requirements

At least 2 years of hands-on gift entry and/or gift processing experience in Raiser’s Edge NXT or Raiser’s Edge 7.
Great attention to detail and ability to process high volumes of gift data and audit one’s own work with a high degree of accuracy.
Working knowledge of gift processing practices, including batch entry, gift coding, and basic reconciliation.
Highly organized and self-motivated, with a demonstrated ability to work independently and collaboratively as part of a team.
Ability to meet deadlines during high-volume periods, such as calendar year-end.
Proficiency in Microsoft Excel, including sorting, filtering, and reviewing large data sets.
Familiarity with Microsoft Word and SharePoint.
Ability to handle confidential donor and financial information with discretion.
Ability to be mobile in an office environment and use standard office equipment.
Ability to communicate verbally and in writing and travel internationally.

Nice To Haves

Experience processing mass-market fundraising data, such as direct mail, direct response, or high-volume online giving programs.
Familiarity with caging or lockbox vendor files and with appeal, segment, and package coding structures.
Experience with Raiser’s Edge NXT batch imports or ImportOmatic.
Experience reconciling gift data between Raiser’s Edge and Financial Edge NXT or another accounting system.
Previous gift processing experience at a large nonprofit.
Knowledge of basic fundraising and accounting principles.
Bachelor’s degree or higher in a related field.

Responsibilities

Process gifts in Raiser’s Edge NXT through batch entry and large-file imports, including gifts received by mail, through FundraiseUp, and through third-party platforms such as Chariot and Tiltify.
Process checks, credit cards, EFT/ACH, recurring gifts, pledges, pledge payments, donor-advised funds, and matching gifts according to established batch procedures.
Process high volumes of direct-mail and other mass-market gifts, accurately applying appeal, campaign, fund, and package codes.
Import and validate gift data files from the caging vendor and other donation sources; conduct quality assurance reviews, resolve exceptions before committing batches, and coordinate feedback on files with the Associate Director, Data Operations.
Create constituent records and update existing records using gift information, returned mail, and donor correspondence.
Maintain data hygiene by searching for and preventing duplicate records and flagging potential duplicates for merging.
Balance and reconcile daily gift batches against deposit reports and work with Finance to resolve discrepancies.
Identify processing obstacles and risks, document and escalate recurring issues, and recommend efficient and effective solutions.
Collaborate with donor services colleagues when donor outreach is needed to address gift questions.
Follow and maintain gift processing policies and procedures and ensure donor information is handled securely in alignment with the privacy policy.
Provide backup coverage for gift processing and donor services colleagues when needed.
Maintain supporting documentation and records related to gift processing.
Document processes, keep procedure guides current, and share knowledge with colleagues to support training and continuity.
Participate in special projects and perform other duties as assigned.