Manager, General

Casa de Montecristo • New York, NY

6d • $90,000 - $110,000

About The Position

The General Manager leads the overall operation of a Casa de Montecristo lounge, focusing on hospitality, the bar experience, and guest engagement. The role is responsible for delivering a strong guest experience, building an effective team, and driving business results across bar, retail, and events. The General Manager leads day-to-day lounge operations, oversees service and atmosphere, manages the location’s financial performance, and represents the brand in the Nashville market. The position may also involve other duties assigned by the Market Manager.

Requirements

• At least three years of retail or hospitality management experience.
• Strong hospitality mindset and focus on guest experience and service quality.
• Track record of motivating and inspiring a team to meet challenges.
• Flexibility and emotional intelligence to respond to changing business conditions with energy and accountability.
• Business acumen and experience managing P&L in hospitality or retail.
• Analytical and problem-solving skills, including using data to make timely, informed decisions.
• Good judgment and ability to understand the broader business context.
• Strong time management and ability to manage competing priorities in a fast-paced environment.
• Strong communication and executive presence; ability to build relationships inside and outside the organization.
• Bachelor’s degree.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Previous experience successfully coaching and developing others.
• Strong interpersonal skills and excellent spoken and written English communication skills.
• Proficiency with Word, Excel, and Outlook.
• Hands-on approach and strong work ethic.
• Ability to travel as required, less than 10%.
• Ability to regularly stand, walk, use hands, and reach with hands and arms; frequently climb or balance, stoop, kneel, or sit; and frequently lift or move up to 25 pounds.
• Ability to work in an environment with regular exposure to smoke or airborne particles and occasional exposure to wet or humid conditions.

Nice To Haves

• Experience managing bar operations and/or multiple revenue streams such as bar and retail.

Responsibilities

• Drive sales, key performance indicators, and profitability across bar, retail, and events.
• Lead hands-on, day-to-day lounge operations and ensure high service standards and a strong guest experience.
• Ensure compliance with state and local regulations and maintain a comfortable, responsible, and safe environment.
• Create and maintain a hospitality-first culture focused on engaged, knowledgeable team members and excellent service.
• Analyze retail business trends and implement plans to increase sales and profitability through product education, events, and outside partnerships.
• Maintain full P&L responsibility, monitor store expenses and costs, and work toward budget objectives and positive store contribution.
• Oversee bar and lounge operations, including service flow, beverage quality, and atmosphere.
• Recruit, train, and lead associates; motivate the team to execute sales-driving initiatives.
• Manage employee development and performance, including coaching, feedback, and formal reviews in consultation with HR.
• Represent the brand in the Nashville market, build relationships, and increase local awareness.
• Maintain the lounge’s appearance and ensure it reflects a premium experience.
• Perform other duties as assigned by the Market Manager.

Benefits

• Paid time off and floating holidays.
• Medical, dental, vision, and pet insurance, effective the first of the month following the date of hire.
• 401(k) plan with eligibility after 90 days of employment and company match up to 6%.
• Company-paid short-term disability, long-term disability, and life insurance.
• Career advancement opportunities, ongoing training, and professional growth.
• Employee discounts on cigar purchases.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager