Manager, Fraud Prevention

AdelFi Credit Union•San Dimas, CA

21h•Remote

About The Position

The Fraud Prevention Manager leads a program that detects, investigates, and reduces fraud while strengthening controls across banking channels. The role oversees fraud operations, claims, investigations, escalated cases, loss management, recovery efforts, and coordination with business partners on Risk Management priorities. Working remotely, the manager reviews alerts and trend dashboards, identifies potential fraud patterns, coordinates priority cases with management, documents findings, and prepares narratives for Banking stakeholders. The role also refines reporting, tracks recoveries, and adjusts monitoring thresholds in response to emerging fraud trends. The schedule is full-time, Monday through Friday, with flexible Pacific Time hours.

Requirements

Bachelor's degree.
At least 5 years of relevant industry experience.
Experience with fraud monitoring case management, core banking, digital banking, card processing, and authentication platforms.
Proficiency with Microsoft Word and Excel.
Strong leadership, analytical judgment, investigative, problem-solving, and interpersonal skills.
Ability to work full-time Monday through Friday with flexible Pacific Time hours.

Responsibilities

Lead fraud operations, including staffing, budgeting, and team development.
Oversee fraud claims and investigations, ensuring compliance and timely resolution.
Manage escalated fraud cases, significant losses, and exceptions while coordinating with business partners.
Implement controls, support recovery efforts, and partner across teams on Risk Management priorities.
Review alerts and trend dashboards to identify patterns and emerging fraud risks.
Coordinate priority cases with management, document findings, and prepare clear narratives for Banking stakeholders.
Refine reporting, track recoveries, and adjust monitoring thresholds based on emerging fraud trends.