Fraud Prevention Supervisor

DFCU Financial•Dearborn, MI

About The Position

DFCU Financial is seeking a Fraud Prevention Supervisor to join its Risk Management team. The role helps implement, curate, and monitor the credit union’s Fraud Prevention program by coordinating investigative activities and resources to minimize fraud losses. It includes risk assessments, staff supervision and guidance, investigation coordination, and liaison work with vendors and law enforcement.

Requirements

A college degree in a related field, such as business or criminal justice, or equivalent related work experience.
Seven years of current experience with financial institution deposit operations and service delivery channels, including specialized software used for critical Fraud Prevention tasks.
Knowledge of regulations relating to the Bank Secrecy Act, UCC, Regulation E, and deposit and payment systems operations.
Ability to maintain strict confidentiality when handling sensitive information and challenging subject matter.
Proficiency in Microsoft 365.
Demonstrated analytical and problem-solving skills.
Ability to initiate and embrace change.
Excellent interpersonal skills, including written and verbal communication, and the ability to work in a team environment.

Nice To Haves

Certified Fraud Examiner (CFE) certification.

Responsibilities

Supervise operational activities and workflow, directing staff to complete tasks and provide coverage in a timely manner.
Escalate problems, present issues to affected users, assess appropriate steps, and carry out corrective actions with vendors, staff, and management.
Supervise, guide, and counsel Fraud Prevention staff.
Apply expert knowledge of systems, policies, and procedures related to Fraud Prevention processes.
Ensure the Fraud Prevention team completes fraud-related Suspicious Activity Reports (SARs) on time.
Help ensure fraud detection systems, including digital-channel systems, are appropriately tuned to minimize fraud losses and false-positive alerts.
Approve accounts for charge-off, collection or civil action, or criminal action.
Perform Fraud Prevention functions, including writing procedures, leading or participating in projects, and conducting process-improvement analyses.
Conduct investigative casework in primary and backup capacities.
Liaise with fraud prevention system vendors and the credit union’s information management division to optimize system use.
Participate in system updates and releases, including testing and cross-functional department communications identified through review and testing.
Maintain written procedures to support compliance and program effectiveness.
Communicate procedure changes using established corporate communication tools.
Ensure criminal subpoenas and search warrants are processed accurately and on time.

Benefits

Potential for a hybrid work schedule.
401(k) plan match, dollar for dollar up to 4%.
Additional employer 401(k) contribution of 5% after one year.
Employee bonus program.
Medical, dental, and vision insurance effective on the date of hire.
Health savings account (HSA).
Flexible spending accounts for medical and dependent care expenses.
Adoption assistance for qualified expenses, up to $10,000 per child.
Wellness initiatives and reimbursements.
Pre-paid legal services plan.
Identity protection plan.
Accident supplemental plan.
Company-paid short- and long-term disability plans.
Company-provided basic life insurance of $50,000, with supplemental coverage available for the employee, spouse, and child.
Pet insurance.
Free financial planning assistance.
Employee events throughout the year.
Volunteer and community engagement opportunities.
Employee loan discounts on closed-end loans.
Service and anniversary awards.
Employee discounts on company-logo wear.
Employee referral payouts.
Paid lunch time.
Tuition reimbursement and education assistance.
Ongoing training opportunities.
Leadership development program.
Paid time off.
13 paid holidays per year.
Flexible scheduling for students.