Fraud Prevention Supervisor

DFCU Financial•Dearborn, MI

About The Position

The Fraud Prevention Supervisor joins the Risk Management team and helps implement, curate, and monitor the credit union’s Fraud Prevention program. The role coordinates investigative activities and resources to minimize fraud losses, supervises and guides staff, conducts and coordinates investigations, and serves as a liaison to vendors and law enforcement. The supervisor oversees operational workflows, ensures timely completion of fraud-related Suspicious Activity Reports, helps tune fraud detection systems, and approves accounts for charge-off, collection or civil action, or criminal action. The position also supports procedures, process improvement, system updates and testing, and the timely processing of criminal subpoenas and search warrants.

Requirements

College degree in a related field, such as business or criminal justice, or equivalent related work experience.
Seven years of current experience with financial institution deposit operations and service delivery channels, including specialized software used for critical Fraud Prevention tasks.
Knowledge of regulations relating to the Bank Secrecy Act, UCC, Regulation E, and deposit and payment systems operations.
Ability to maintain strict confidentiality of sensitive information and challenging subject matter encountered during daily activities.
Proficiency in Microsoft 365.
Demonstrated analytical and problem-solving skills.
Ability to initiate and embrace change.
Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.

Nice To Haves

Certified Fraud Examiner (CFE) certification.

Responsibilities

Supervise operational activities and workflow, directing staff to complete and cover tasks in a timely manner.
Escalate problems, present issues to affected users, assess appropriate steps, and execute corrective actions with vendors, staff, and management.
Supervise, guide, and counsel Fraud Prevention staff.
Apply expert knowledge of systems, policies, and procedures related to Fraud Prevention processes.
Ensure timely completion of fraud-related Suspicious Activity Reports (SARs) for the Fraud Prevention team.
Help ensure fraud detection systems, including those used for digital channels, are appropriately tuned to minimize fraud losses and false positive alerts.
Approve accounts for charge-off, collection or civil action, or criminal action.
Perform Fraud Prevention functions, including writing procedures, leading or participating in projects, and conducting process improvement analyses.
Conduct investigative casework in primary and backup capacities.
Liaise with fraud prevention system vendors and the credit union’s information management division to optimize system use.
Participate in system updates and releases, including testing and cross-functional department communications identified through review and testing.
Curate written procedures to support compliance and program effectiveness.
Communicate procedure changes using established corporate communication tools.
Ensure timely and accurate processing of criminal subpoenas and search warrants.