Fraud Prevention Tech

SECU • Raleigh, NC

8d • Hybrid

About The Position

The Fraud Prevention Tech works in a call center environment and uses risk products to identify and mitigate suspicious activity on debit and credit cards. The role assists members with questions and concerns about fraudulent activity and other card-related matters.

The schedule is a rotating shift of four days on and four days off, from 9 a.m. to 9 p.m., including weekends and holidays. The position is hybrid, but all training is onsite. Employees are not eligible for remote work during their first 90 days. After that period, remote-work eligibility depends on performance, attendance, adherence to department expectations, and supervisor recommendation.

The work takes place in an office setting with physical proximity to other employees and some background noise from coworkers, a copy machine, and telephones.

Requirements

• Strong customer service skills.
• Excellent organizational skills.
• Strong attention to detail.
• Effective problem-solving skills.
• Comprehend and carry out verbal and written instructions.
• Comprehend phone calls.
• Be able to lift 5 pounds.

Responsibilities

• Make and receive high volumes of inbound and outbound calls about potentially fraudulent activity and initiate fraud claims when necessary.
• Evaluate cases prompted for review in fraud monitoring applications and determine appropriate outcomes.
• Communicate emerging fraud trends to supervisors and other applicable staff.
• Assist members and internal departments with questions about fraudulent activity or card-related matters.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed