Fraud Prevention Tech (Night Shift)

SECU • Raleigh, NC

3d • Hybrid

About The Position

The Fraud Prevention Tech works in a call center environment using risk products to identify and mitigate suspicious activity on debit and credit cards. The role also assists members with questions and concerns about fraudulent activity and other general card-related matters.

This is a hybrid position with a rotating schedule of four nights on and four nights off, from 7 p.m. to 7 a.m., including weekends and holidays. Training is completed onsite during daytime hours, 8:30 a.m. to 5:30 p.m., Monday through Friday. Employees are not eligible for remote work during their first 90 days. After that period, remote-work eligibility depends on performance, attendance, adherence to department expectations, and supervisor recommendation.

The work takes place in an office setting, with physical proximity to other employees and some background noise from coworkers, a copy machine, and telephones. The position requires substantial sitting, use of a computer keyboard and telephone, comprehension of verbal and written instructions and phone calls, and the ability to lift five pounds. State Employees' Credit Union may fill the role at a higher or lower level based on business need.

Requirements

• Strong customer service skills.
• Excellent organizational skills.
• Strong attention to detail.
• Effective problem-solving skills.
• Ability to comprehend and carry out verbal and written instructions.
• Ability to comprehend phone calls.
• Ability to use a computer keyboard and telephone keypad and lift a telephone receiver.
• Ability to lift five pounds.

Responsibilities

• Make and receive high volumes of inbound and outbound calls concerning potentially fraudulent activity, and initiate fraud claims when necessary (40%).
• Evaluate cases prompted for review in fraud-monitoring applications and determine the appropriate outcome (40%).
• Communicate emerging fraud trends to supervisors and other applicable staff (10%).
• Assist members and internal departments with questions about fraudulent activity or card-related matters (10%).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed