Manager, Field Operations

Service Experts • Hillsborough, NJ

2d • $110,200 - $140,500 • Onsite

About The Position

As Operations Manager, you will develop, support, and manage the HVAC and Plumbing teams as they maintain, repair, and replace customers’ systems and equipment. This role oversees daily operations, coordinates service and scheduling activities, and ensures top-tier customer service. The ideal candidate holds New Jersey Plumbing and HVAC Master licenses. The position reports to the General Manager and is located at 178 US-206, Hillsborough Township, NJ 08844.

The Operations Manager directs daily operations of the HVAC and Plumbing departments, including technician scheduling and support, quality and safety oversight, training, budget and profitability monitoring, coordination with dispatch and vendors, and management of service vehicles and parts inventory. The role also supports sales and service agreements, manages larger installation and commissioning projects, and collaborates with other departmental managers to achieve company and departmental goals.

Requirements

• New Jersey Plumbing Master license.
• New Jersey HVAC Master license.
• Minimum of 6 years of proven field experience in HVAC/Plumbing.
• Experience as a service manager or adequate field supervisory experience.
• Ability to multitask and prioritize work responsibilities.
• Ability to work independently and instruct others.
• Industry-specific knowledge of components associated with HVAC and Plumbing service fields.
• Working knowledge of trade techniques, methods, tools, and safety precautions.
• Excellent interpersonal and organizational skills, including the ability to maintain and protect confidential information.
• Proficiency with computers, including Microsoft Word and Excel.
• Ability to communicate effectively verbally and in writing with customers and service technicians.
• Bachelor’s Degree.

Nice To Haves

• Preferred experience as an operations manager or in a related role.

Responsibilities

• Schedule, direct, and provide technical support for technicians to meet service demands and customer expectations.
• Supervise technicians performing repair, replacement, installation, and other duties to ensure customer satisfaction.
• Review technicians’ work for quality, established standards, techniques, and safety requirements, and recommend improvements to quality and productivity.
• Conduct technician performance appraisals and reviews, and set improvement goals in accordance with company requirements.
• Establish and maintain training programs covering current service techniques and safety procedures for equipment and working conditions.
• Conduct or participate in group and one-on-one technician meetings for training, evaluation, communication, and safety information.
• Coordinate with dispatch to ensure personnel are scheduled appropriately by skill level, efficiency, and training requirements.
• Report project information, estimated completion times, labor hours, and parts or materials used to dispatch daily.
• Communicate with vendors and factory personnel about warranty issues, product recalls, operational problems, premature failures, and other product or equipment issues.
• Develop and monitor budgets, goals, and objectives to support departmental profitability.
• Review work orders, invoices, and time reports for accuracy, timely cash flow, and minimal accounts receivable.
• Specify and ensure timely ordering of parts to meet work deadlines.
• Ensure staff follow company and department policies.
• Oversee assigned service vehicles, ensuring proper maintenance, operation, and use in accordance with company policy.
• Ensure service vehicles are in suitable condition for technicians and maintain adequate parts and materials inventory.
• Keep current with product training, coordinate training, and maintain records to ensure personnel proficiency in preventive maintenance, start-up, troubleshooting, and repair.
• Generate sales leads and promote and develop maintenance and service agreements; estimate and generate bids for contract projects and work.
• Manage larger installation, start-up, and commissioning projects; coordinate and direct plumbers and/or installing contractors; perform pre-start-up inspections and complete equipment turnover to the owner.
• Work with other departmental managers to meet company and departmental goals and objectives.

Benefits

• Generous paid time off.
• 24 paid days off during the first year, including vacation, personal holidays, and national holidays.
• 29 paid days off after the second year.
• Company-sponsored medical, dental, and vision insurance.
• 401(k) retirement savings plan with company matching contributions.
• Company-paid employee life insurance, with options for family coverage.
• Short-term and long-term disability insurance options.
• Supplemental benefits including legal advice, pet insurance, and health advocacy programs.
• Incentive and bonus opportunities, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager