Manager, Field Operations

Service Experts Heating & Air Conditioning • Hillsborough, NJ

18d

About The Position

The Operations Manager develops, supports, and manages HVAC and Plumbing teams as they maintain, repair, and replace customers’ systems and equipment. This role oversees daily operations, coordinates service and scheduling activities, and ensures high-quality customer service. The position reports to the General Manager and is based at 178 US-206, Hillsborough Township, NJ 08844.

Requirements

• New Jersey Plumbing Master license.
• New Jersey HVAC Master license.
• At least 6 years of proven field experience in HVAC/Plumbing.
• Experience as a service manager or adequate field supervisory experience.
• Bachelor’s degree.
• Ability to multitask and prioritize work responsibilities.
• Ability to work independently and instruct others.
• Industry-specific knowledge of components used in HVAC and Plumbing service fields.
• Working knowledge of trade techniques, methods, tools, and safety precautions.
• Excellent interpersonal and organizational skills, including the ability to maintain and protect confidential information.
• Proficiency with computers, including Microsoft Word and Excel.
• Effective verbal and written communication with customers and service technicians.

Nice To Haves

• Preferred experience as an operations manager or in a related role.

Responsibilities

• Direct daily operations of the HVAC and Plumbing departments.
• Schedule, direct, and provide technical support to technicians to meet service demands and customer expectations.
• Supervise technicians performing repairs, replacements, installations, and related duties to ensure customer satisfaction.
• Review technicians’ work for quality, adherence to established techniques, and safety; recommend improvements to quality and productivity.
• Conduct technician performance appraisals and reviews, and set improvement goals.
• Establish and maintain training programs covering service techniques and safety procedures for equipment and working conditions.
• Conduct group and individual technician meetings for training, evaluation, and communication, and participate in or lead departmental safety and informational meetings.
• Coordinate with dispatch to schedule personnel according to skill level, efficiency, and training requirements.
• Provide dispatch with daily project details, estimated job completion times, labor hours, and parts or materials used.
• Communicate with vendors and factory personnel about warranties, recalls, product operating problems, premature failures, and other product or equipment issues.
• Develop and monitor departmental budgets, goals, and objectives to support profitability.
• Review work orders, invoices, and time reports for accuracy, timely cash flow, and minimal accounts receivable.
• Specify and ensure timely ordering of parts needed to meet work deadlines.
• Ensure staff follow company and department policies.
• Oversee assigned service vehicles, ensuring they are maintained, operated, and used according to company policy and stocked with adequate parts and materials.
• Keep current with product training, coordinate training, and maintain training records to support personnel proficiency in preventive maintenance, start-up, troubleshooting, and repair.
• Generate sales leads and promote and develop maintenance and service agreements; estimate and generate bids for contract projects and work.
• Manage larger installation, start-up, and commissioning projects; coordinate plumbers and/or installation contractors, conduct pre-start-up inspections, and complete equipment turnover to the owner.
• Work with other departmental managers to achieve company and departmental goals and objectives.

Benefits

• 24 paid days off during the first year, including vacation, personal holidays, and national holidays.
• 29 paid days off after the second year.
• Company-sponsored medical, dental, and vision insurance.
• 401(k) retirement savings plan with company matching contributions.
• Company-paid employee life insurance, with options for family coverage.
• Short-term and long-term disability insurance options.
• Supplemental benefits, including legal advice, pet insurance, and health advocacy programs.
• Incentive and bonus opportunities, depending on the position.
• Training, support, and opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager