Manager, Field Operations Revenue Strategy & Performance

NRG•Lehi, UT

94d

About The Position

The Manager, Field Operations Revenue Strategy & Performance is responsible for building, scaling, and optimizing Field Operations as a core revenue and customer acquisition channel for Vivint. The role owns Field Operations revenue strategy, forecasting, partner performance, and continuous improvement across all Field-driven revenue streams. Operating at the intersection of strategy, analytics, partnerships, and field execution, this individual develops a deep understanding of how revenue is generated in the field, identifies growth and efficiency opportunities, and translates insights into actionable initiatives for Field leaders and revenue teams. The role requires strong business judgment, advanced modeling skills, and effective collaboration with senior leaders across Field Operations, Sales, Enablement, Technology, and Finance. The Manager owns Field Operations revenue partnerships, budgets, forecasts, analytics, and ongoing improvement of revenue programs and infrastructure. They work across teams to improve field adoption and execution, strengthen partner performance, and ensure initiatives are scalable, measurable, and aligned with company strategy. Success includes establishing Field Operations as a reliable referral channel, driving revenue growth, improving forecast accuracy, and delivering actionable insights.

Requirements

7+ years of experience in strategy, operations, revenue management, analytics, or related roles.
Strong experience building and managing revenue forecasts and operational models.
Demonstrated ability to translate data into clear business decisions and field actions.
Proven success working cross-functionally with Sales, Finance, Product, and Operations.
Strong executive communication skills and comfort influencing senior leaders.

Nice To Haves

Experience operating in complex, field-based or distributed organizations.
Advanced analytical skills; Excel, Tableau, SQL, or BI experience is a plus.

Responsibilities

Drive growth in referral-based acquisition by improving systems, incentives, processes, and field execution.
Define success metrics, performance expectations, and operating models for new Field Operations revenue initiatives.
Own and manage Field Operations revenue partnerships, including Field NIS Sales, Insurance, Solar, Vivint Protection Plan, and other current or future revenue partners.
Serve as the primary point of accountability for partner performance within Field Operations.
Evaluate and improve end-to-end processes between partners and the Field, ensuring clear ownership and accountability, efficient handoffs and workflows, and strong field adoption and execution.
Drive measurable revenue improvements through better alignment between partners, systems, and Field teams.
Own Field Operations revenue budgets across all Field-driven revenue streams.
Partner with Finance and Field leadership to align budgets with operational realities and growth priorities.
Monitor performance against budget targets and proactively identify risks and opportunities.
Create and manage Field Operations revenue forecasts.
Build operationally grounded revenue models that account for field capacity, adoption rates, conversion dynamics, and program maturity.
Provide frequent forecast updates with clear explanations of variance drivers.
Recommend system, process, or program adjustments to increase the likelihood of meeting or exceeding forecast results.
Analyze Field Operations revenue performance across revenue categories, markets, teams, and programs.
Identify underperformance early, diagnose root causes using data and field context, and translate findings into prioritized recommendations.
Partner with Field Revenue teams and leaders to execute targeted actions that improve results.
Own continuous improvement of Field Operations revenue programs and infrastructure.
Partner with Enablement & Training, Culture & Engagement, Technology & Product, and Scheduling and Workforce Planning teams.
Influence roadmap priorities to improve field adoption, execution quality, and revenue outcomes.
Ensure Field Operations revenue initiatives remain scalable, measurable, and aligned with company strategy.