Manager, Family Support Services, CCMCP

Cook Children's Health Care System • Prosper, TX

10d • Onsite

About The Position

The Family Support Services Manager provides leadership, program oversight and staff supervision related to the day-to-day operations of services that enable a caring onsite patient family experience at Prosper through supportive programs and nurturing collaborative relationships. At Cook Children’s, everyone should feel like family. The Family Support Services manager focuses on how healthcare experiences impact childhood development, emotional safety, and family dynamics. When we do this well, we establish a safe space for children to receive care and a strong advocacy and engagement for their own healthcare to last a lifetime. The Manager manages programs and staff that deliver, educate towards and support these efforts to ensure we can deliver on our Promise. Using the Cook Children’s Experience Standards of connection, collaboration and elevating experiences, the Manager upholds our Promise through a culture of respect that values inclusion, diversity and health equity; empathy, listening, engagement, encouragement, communication, and an appreciation of partnership and teamwork. The Patient, Family Member Experience team’s mission is to give voice to what patients, families and members see, advocate for how experiences effect well-being, provide support and emotional safety, and elevate people, processes and technology. This role is surrounded by colleagues who are deeply passionate in bettering the human experience and consider their work a calling. Our Promise inspires us to perform at our highest level because we understand the impact we have every day on the lives of the children, families and caregivers we serve.

Requirements

• 5+ years of experience as a child life specialist.
• Demonstrated proficiency in child life practice, staff leadership and development, program administration, interdisciplinary collaboration, family-centered care, and patient experience initiatives.
• Bachelor's Degree in Child Life, Child Development, or related field.
• Completion of a child life internship.
• Certified Child Life Specialist

Responsibilities

• Provides leadership, program oversight and staff supervision related to the day-to-day operations of services that enable a caring onsite patient family experience at Prosper through supportive programs and nurturing collaborative relationships.
• Manages programs and staff that deliver, educate towards and support these efforts to ensure we can deliver on our Promise.
• Upholds our Promise through a culture of respect that values inclusion, diversity and health equity; empathy, listening, engagement, encouragement, communication, and an appreciation of partnership and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager