Family Support Navigator - DS - Family Support Services

Bay Cove Human Services•Boston, MA

About The Position

The Family Support Navigator works within Bay Cove Human Services’ Family Support program, which aims to help families stay together by strengthening families’ natural capacity to meet members’ needs, offering additional supports, and building community capacity to value and support people with disabilities and their families. Through case management and coordination, the Navigator ensures families are treated with dignity and respect and have opportunities to achieve the goals of their services. This is a non-exempt position with no staff supervisory responsibility.

Requirements

BA/BS in social work or a related field.
Valid driver's license.
Use of a personal vehicle for transportation to clients’ homes, appointments, meetings, and other varied work duties as needed.
Use of a personal cellular telephone for work communication.

Nice To Haves

Five years of experience in Human Services or a related field preferred.
Bilingual in English and Spanish preferred, but not required.

Responsibilities

Respond to inquiries to the Family Support Center as a first responder.
Provide case management to families through the Family Support Center, including assessments, short-term and extended navigation services, financial allocation support, and resource assistance.
Assist families in developing and implementing Family Support Plans.
Train family members in intervention strategies used in the home and community.
Facilitate support groups for families through the Family Support Center.
Recruit and train staff for home-based services.
Oversee home-based services through supervision and case management of DDS cases.
Serve as a liaison between families, in-home workers, and DDS.
Assist families in locating community resources and referrals as appropriate.
Act as a liaison with other service providers, such as special education programs and health care providers.
Maintain documentation according to program and funding requirements.
Attend internal and external meetings as needed.
Perform other duties as assigned by the supervisor.