Family Support Navigator - DS - Family Support Services

Bay Cove Human Services, Inc. • Boston, MA

1d

About The Position

Bay Cove Human Services’ Family Support program helps families stay together by building their natural capacity to meet family members’ needs, offering additional supports such as staff resources, goods, services, and financial assistance, and strengthening community support for people with disabilities and their families. Through case management and coordination, the Family Support Navigator ensures families are treated with dignity and respect and have the opportunity to achieve the goals of their services. This is a non-exempt position with no staff supervisory responsibility.

Requirements

• Bachelor of Arts or Bachelor of Science in social work or a related field.
• Valid driver's license.
• Use of a personal vehicle for transportation to clients’ homes, appointments, meetings, and other work duties as needed.
• Use of a personal cellular telephone for work communication.

Nice To Haves

• Five years of experience in human services or a related field preferred.
• Bilingual in English and Spanish preferred, but not required.

Responsibilities

• Respond to inquiries to the Family Support Center as a first responder.
• Provide case management to families through the Family Support Center, including assessments, short-term and extended navigation services, financial allocation support, and resource assistance.
• Assist families in developing and implementing Family Support Plans.
• Provide training to family members using intervention strategies in the home and community.
• Facilitate family support groups through the Family Support Center.
• Recruit and train staff for home-based services.
• Oversee home-based services through supervision and case management of DDS cases.
• Serve as liaison between families, in-home workers, and DDS.
• Help families locate community resources and make referrals as appropriate.
• Act as liaison with other service providers, such as special education programs and health care providers.
• Maintain documentation according to program and funding requirements.
• Attend internal and external meetings as needed.
• Perform other duties as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time