Family Support Navigator

CHILD & FAMILY SERVICES INC•Fall River, MA

1d•$19 - $23•Onsite

About The Position

The Family Support Navigator provides consistent, high-quality behavioral health care through evidence-based, culturally competent, person- and family-centered services, including access to same-day services. The navigator connects youth and families with appropriate behavioral health resources, including school-based services, peer support, and outpatient care. The role also supports referrals, care coordination, advocacy, transitions of care, and recovery and wellness planning. The position is based in Fall River, Massachusetts, and requires occasional travel to other service settings and agency meetings, events, and trainings. The schedule is Monday 9:00 a.m.–5:30 p.m., Tuesday 8:00 a.m.–4:30 p.m., Wednesday 11:00 a.m.–8:00 p.m., Thursday 8:00 a.m.–4:30 p.m., and Friday 12:00 p.m.–8:00 p.m. A $1-per-hour language differential is available for eligible languages: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish, or ASL.

Requirements

High school diploma or equivalent.
At least one year of experience navigating child- and family-serving systems and supporting family members involved with them.
Demonstrated cultural humility and understanding of ethnic, cultural, and/or linguistic considerations for the populations served.
Experience providing services in a community setting.
Valid driver’s license and reliable transportation meeting the CFS Driver Policy.
Awareness of personal attitudes, beliefs, biases, and assumptions about others.
Knowledge of dimensions of diversity, including gender, race, and ethnicity.
Recognition that people from other cultural groups may have different beliefs, practices, and perceptions of experiences.
Cultural knowledge of key populations served to address disparities in service delivery.
Respectful and open attitudes toward people with different social and cultural backgrounds.
Communication and interaction skills across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to help create an inclusive, equitable, and welcoming agency climate.

Nice To Haves

Lived experience as the parent or caregiver of a youth with behavioral health needs and coming from the same community as the population served.
Bilingual ability to support the needs of clients and families in the community.

Responsibilities

Provide a safe, welcoming, and clean environment for clients and families.
Provide trauma-informed, recovery-oriented, person-centered care based on clients’ unique needs.
Understand the Triage, Screening & Intake process and provide coverage for it when needed.
Work with the school-based director to manage referrals for school-based counseling and triage referrals that are not appropriate for school-based services.
Assist with facilitating family partner and peer support services, including individual, family, or group services as appropriate.
Provide clients and families with advocacy, coaching, training, support, and psychoeducation.
Support transitions of care and coordinate care across health and behavioral health services, including outreach, engagement, and after-care planning.
Use evidence-based interventions, including motivational interviewing, to foster empowerment and develop person-centered service plans as appropriate.
Maintain records as required by CFS, funding sources, and accreditation authorities.
Participate in supervision and training activities required by CFS, funding sources, and accreditation authorities.
Travel occasionally to provide services in different settings and attend agency meetings, events, and trainings.

Benefits

Medical insurance through Harvard Pilgrim/HealthPlans Inc.
Dental insurance through Unum.
Vision insurance through EyeMed.
Wellworks for You employee wellness program.
Vacation accrual: two weeks over the first year, three weeks after three years, four weeks after five years, and five weeks after 20 years.
12 sick days per year.
10 paid holidays per year.
Two personal days per year.
Flexible spending accounts for medical expenses and dependent care.
401(k): CFS matches the first 1% at 100% and matches 2%–6% of annual earnings at 50%.
100% employer-paid life insurance.
100% employer-paid long-term disability and AD&D insurance.
Supplemental/voluntary life, AD&D, accident, critical illness, and hospital indemnity insurance available for employees and their families.
Tuition reimbursement up to $1,500 per calendar year.
Professional licensure reimbursement for LICSW and LMHC.
24-hour travel assistance.
Mileage reimbursement.
Discounted Healthtrax gym membership.
Employee appreciation events.
$1-per-hour language differential for eligible languages: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish, or ASL.
Potential bonus or other incentives depending on role eligibility.