Intake Navigator - Family Development

Mahube-Otwa•Park Rapids, MN

7d•Onsite

About The Position

MAHUBE-OTWA is seeking a detail-oriented, client-focused Intake Navigator for its Front Desk Office in Park Rapids, Minnesota. The role connects individuals and families with essential resources and serves as a first point of contact for phone calls and walk-ins. The Navigator schedules appointments, completes intakes, processes applications, and guides clients through program processes. The position may support multiple programs and adapt to their specific requirements; assignment-specific tasks may also apply. The Navigator ensures paperwork is accurate, maintains eligibility records, follows up with clients, and protects confidential information. Other duties include managing records, preparing reports, processing invoices, entering data, and using Microsoft Office. Prompt, helpful, respectful client support, flexibility, teamwork, and commitment to the agency’s values of being client focused, community minded, and resourceful are important to the role. This is a full-time, non-exempt, day-shift position, Monday through Friday, based in Park Rapids, Minnesota; remote work is not offered. Pay is $22.35–$23.10 per hour.

Requirements

High school diploma required, plus a technical/vocational certificate and 1–3 years of related clerical experience, or an equivalent combination of education or experience, or demonstrated capability to perform the job duties.
Ability to work and communicate with people from diverse backgrounds.
Interest, training, or experience working with programs for low-income households, and concern for low-income people.
Ability to apply common-sense solutions in standardized situations.
Effective oral and written communication skills, including the ability to express and exchange ideas and instructions with clients, the public, and employees.
Good computer skills, including email, internet, data entry, computer files, and databases.
Basic math and clerical skills.
Strong independent initiative and ability to work effectively with limited supervision.
Ability to maintain privacy and confidentiality.
Valid driver’s license and ability to travel to locations within the agency service area.
Completion of a criminal background check before hire.

Responsibilities

Serve as the first point of contact for phone calls and walk-in clients.
Schedule appointments, complete intakes, process applications, and guide clients through program processes.
Work across multiple programs and adapt to their requirements; perform assignment-specific tasks as applicable.
Ensure paperwork is accurate and maintain eligibility records.
Follow up with clients while maintaining privacy and confidentiality.
Manage records, prepare reports, process invoices, and enter data.
Use Microsoft Office and provide prompt, helpful, and respectful support to clients.
Work flexibly and collaboratively with the team.