Intake Navigator - Family Development

MAHUBE-OTWA, Community Action Partnership, Inc•Park Rapids, MN

7d•$22 - $23•Onsite

About The Position

MAHUBE-OTWA is seeking a detail-oriented, client-focused Intake Navigator for its Front Desk Office in Park Rapids, Minnesota. The position is the first point of contact for individuals and families seeking essential resources. The navigator handles phone calls and walk-ins, schedules appointments, completes intakes, processes applications, and guides clients through program processes. The role supports multiple programs and adapts to their requirements. It includes ensuring paperwork is accurate, maintaining eligibility records, following up with clients, protecting confidentiality, managing records, preparing reports, processing invoices, entering data, and using Microsoft Office. Providing prompt, helpful, and respectful support is essential. Flexibility, teamwork, and commitment to the agency’s values of being community-minded, client-focused, and resourceful are important. Assignment-specific duties may vary by program. This is a full-time, non-exempt, onsite day-shift position, Monday through Friday, based in Park Rapids, MN. Pay is $22.35–$23.10. A completed agency application and two work-related letters of reference are required.

Requirements

High school diploma required.
Technical or vocational certificate and 1–3 years of related clerical experience, or an equivalent combination of education and experience, or demonstrated capability to perform the job duties.
Ability to work and communicate with people from diverse backgrounds.
Interest in or experience working with programs for low-income households, and concern for low-income people.
Ability to apply common-sense solutions in standardized situations.
Effective oral and written communication skills, including the ability to exchange ideas and instructions with clients, the public, and coworkers.
Good computer skills, including email, internet, data entry, computer files, and databases.
Basic math and clerical skills.
Strong independent initiative and ability to work effectively with limited supervision.
Ability to maintain privacy and confidentiality.
Valid driver’s license and ability to travel within the agency service area.
Completion of a criminal background check before hire.
Completed agency application and two work-related letters of reference.

Responsibilities

Serve as the first point of contact for clients and the public.
Handle phone calls and walk-in inquiries.
Schedule appointments, complete intakes, process applications, and guide clients through program processes.
Ensure paperwork is accurate and maintain eligibility records.
Follow up with clients while maintaining privacy and confidentiality.
Work across multiple programs and adapt to program requirements.
Manage records, prepare reports, process invoices, and enter data.
Use Microsoft Office and other computer applications to support office tasks.
Provide prompt, helpful, and respectful support to clients.
Travel to locations within the agency service area as needed.