Intake Navigator

Refugee Woman's Alliance•Seattle, WA

4d•$25 - $29•Hybrid

About The Position

Refugee Women’s Alliance (ReWA) is hiring an Intake Navigator to support clients through the first steps of accessing immigration legal services. The role is one of the first points of contact for clients entering the program and helps create a welcoming, organized, and responsive experience. The navigator gathers information and documents, coordinates consultations, collects payments, and prepares a smooth handoff to the legal team. The position is based primarily onsite at ReWA’s MLK office in Seattle, Washington, with four days onsite and one remote day once onboarded, and regular travel to other ReWA locations. It is full time, Monday through Friday, 37.5 hours per week. Pay is $25–$29 per hour, depending on experience.

Requirements

At least 2 years of administrative, client service, intake, scheduling, or related experience.
Strong customer service and communication skills.
Excellent organization, attention to detail, and follow-through.
Comfort learning and working with databases, case management systems, or other digital systems.
Ability to handle confidential client information, documents, and payments accurately.
Ability to manage multiple priorities in a busy, client-facing environment.
Ability to pass a pre-employment background check.

Nice To Haves

Experience in a nonprofit, legal, immigration, healthcare, or other client service setting.
Previous intake or case management system experience.
Spanish, Dari, or Pashto language skills are strongly valued; other language skills are welcome.

Responsibilities

Monitor new client referrals and intake submissions.
Review submitted information and contact prospective clients about next steps.
Create and maintain client profiles in eImmigration.
Coordinate consultations and appointments with attorneys, DOJ accredited representatives, or program staff.
Help clients understand what information and documentation they need before appointments.
Support handoffs from intake to the appropriate legal services team member.
Collect eligibility and other requested documents before consultations.
Upload and organize client documents in eImmigration.
Help clients submit or scan documents onsite when needed.
Collect consultation payments for fee-based services and process card payments through eImmigration.
Collect money orders from other ReWA offices and coordinate their return to the MLK office for reconciliation.
Maintain accurate and confidential client information throughout intake.
Provide a welcoming and professional first experience for people accessing immigration legal services.
Communicate with clients about appointments, documentation, payments, and next steps.
Collaborate with attorneys, DOJ accredited representatives, the Program Supervisor, and other ReWA staff.
Support clinics and other program activities as needed.
Identify opportunities to make the intake process more efficient and client friendly.