Central Access Navigator (Admissions Intake Coordinator)
About The Position
The Central Access Navigator is the first point of contact for people seeking help from SCADD and is part of the Central Access Team. The role manages referrals and bed availability across SCADD programs, ensuring that people are screened and connected with the appropriate level of care. This is a non-exempt position reporting to the Chief Operating Officer. SCADD is an award-winning provider of substance use disorder and behavioral health treatment in Southeastern Connecticut. The organization describes itself as a mission-driven, recovery-focused workplace. The role includes a rotating five-week schedule with a mix of weekday, Saturday, and Sunday shifts. A pre-employment drug screen conducted by a qualified lab is required in accordance with Connecticut law.
Requirements
- Excellent verbal and written communication skills, with a warm, patient, and empathetic approach.
- Strong organization and time-management skills, with the ability to prioritize in a fast-paced setting.
- Proficiency with Microsoft Office and comfort learning new software.
- Sound judgment when handling urgent or sensitive situations.
- Belief in recovery and commitment to diversity, equity, and inclusion.
- Ability to complete a pre-employment drug screen conducted by a qualified lab, as required in accordance with Connecticut law.
Nice To Haves
- A degree in a human services field, or equivalent experience (preferred).
Responsibilities
- Field referrals from all sources, including phone calls, emails, website inquiries, and social media inquiries, and direct them according to SCADD protocols.
- Complete brief screenings covering ASAM criteria, substance use and/or mental health concerns, and medical considerations.
- Verify insurance, identify payment resources, and assess benefit eligibility before admission.
- Secure and document required payor authorizations in the electronic medical record.
- Coordinate and track admissions to maximize bed capacity across programs.
- Consult with SCADD medical and clinical staff on complex referrals.
- Respond to crisis calls with urgency and care.
- Arrange transportation when needed.
- Build and maintain relationships with referral sources.
- Compile referral, occupancy, and daily census data for DMHAS and the Administration Office.
- Attend program team meetings and help orient new employees.
Benefits
- Competitive pay and comprehensive benefits.
- Multiple medical plans.
- Dental and vision insurance.
- 403(b) retirement plan with a 10% employer match after one year.
- Vacation and sick accruals.
- 11 paid holidays.
- 40 hours of paid education/training annually.
- Paid licensure reimbursement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
