Intake Navigator

Refugee Woman's Alliance•Seattle, WA

3d•Hybrid

About The Position

Refugee Women’s Alliance (ReWA) is hiring an Intake Navigator to support clients as they begin accessing immigration legal services. Based primarily at ReWA’s MLK office in Seattle, this role is one of the first points of contact for clients and helps ensure an organized, welcoming, and responsive intake experience. The position is primarily onsite, with four days onsite and one remote day once onboarded, and includes regular travel to other ReWA locations. The schedule is full time, Monday through Friday, 37.5 hours per week. The Intake Navigator monitors referrals and intake submissions, communicates with prospective clients about next steps, gathers information and documents, creates client profiles, and coordinates consultations with attorneys, DOJ-accredited representatives, or program staff. The role also supports document organization, consultation payment collection and processing, accurate and confidential client records, and a smooth handoff to the legal services team. The Navigator collaborates with program colleagues, supports clinics and other activities as needed, and helps identify ways to improve the intake process. ReWA is a multiethnic nonprofit organization serving refugee and immigrant women, families, and communities throughout King and Snohomish Counties. Its Immigration Legal Services program helps individuals and families navigate immigration processes and access ethical legal support.

Requirements

At least 2 years of administrative, client service, intake, scheduling, or related experience.
Strong customer service and communication skills.
Excellent organization, attention to detail, and follow-through.
Comfort learning and working with databases, case management systems, or other digital systems.
Ability to handle confidential client information, documents, and payments accurately.
Ability to manage multiple priorities in a busy, client-facing environment.
Ability to pass a pre-employment background check.

Nice To Haves

Experience in a nonprofit, legal, immigration, healthcare, or other client service setting.
Previous intake or case management system experience.
Spanish, Dari, or Pashto language skills are strongly valued; other language skills are welcome.

Responsibilities

Monitor new client referrals and intake submissions.
Review submitted information and contact prospective clients about next steps.
Create and maintain client profiles in eImmigration.
Coordinate consultations and appointments with attorneys, DOJ-accredited representatives, or program staff.
Explain what information and documentation clients need before appointments.
Support smooth handoffs from intake to the appropriate legal services team member.
Collect eligibility and other requested documents before consultations.
Upload and organize client documents in eImmigration.
Help clients submit or scan documents onsite when needed.
Collect consultation payments for fee-based services and process card payments through eImmigration.
Collect money orders from other ReWA offices and coordinate their return to the MLK office for reconciliation.
Maintain accurate and confidential client information throughout intake.
Provide a welcoming and professional first experience for people accessing immigration legal services.
Communicate with clients about appointments, documentation, payments, and next steps.
Collaborate with attorneys, DOJ-accredited representatives, the Program Supervisor, and other ReWA staff.
Support clinics and other program activities as needed.
Identify opportunities to make the intake process more efficient and client friendly.