Central Access Navigator (Admissions Intake Coordinator)
About The Position
The Central Access Navigator is the first point of contact for people seeking help and works as part of SCADD’s Central Access Team. The role manages referrals and bed availability across SCADD programs, screens people, and connects them with the appropriate level of care. This is a non-exempt position reporting to the Chief Operating Officer. The role follows a rotating five-week schedule that includes weekday, evening, and weekend hours. SCADD is an award-winning provider of substance use disorder and behavioral health treatment in Southeastern Connecticut. The organization describes itself as a Top Workplace and a Recovery Friendly Workplace, and has served individuals, families, and communities in the region since 1966.
Requirements
- A degree in a human services field or equivalent experience is preferred.
- Excellent verbal and written communication skills, with a warm, patient, and empathetic approach.
- Strong organization and time-management skills, with the ability to prioritize in a fast-paced setting.
- Proficiency with Microsoft Office and comfort learning new software.
- Sound judgment when handling urgent or sensitive situations.
- Belief in recovery and commitment to diversity, equity, and inclusion.
- A pre-employment drug screen conducted by a qualified lab is required in accordance with Connecticut law.
Nice To Haves
- A degree in a human services field or equivalent experience.
Responsibilities
- Field referrals from calls, emails, website and social media inquiries, and other sources, and direct each referral appropriately using SCADD protocols.
- Complete brief screenings covering ASAM criteria, substance use and/or mental health concerns, and medical considerations.
- Verify insurance, identify payment resources, and assess benefit eligibility before admission.
- Secure and document required payor authorizations in the electronic medical record.
- Coordinate and track admissions to maximize bed capacity across programs.
- Consult with SCADD medical and clinical staff regarding complex referrals.
- Respond to crisis calls with urgency and care.
- Arrange transportation when needed.
- Build and maintain relationships with referral sources.
- Compile referral, occupancy, and daily census data for DMHAS and the Administration Office.
- Attend program team meetings and help orient new employees.
Benefits
- Competitive pay and comprehensive benefits.
- Multiple medical plans to fit individual needs and budgets.
- Dental and vision insurance.
- 403(b) retirement plan with a 10% employer match after one year.
- Vacation and sick accruals.
- 11 paid holidays.
- 40 hours of paid education/training annually.
- Paid licensure reimbursement.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
