Family Support Navigator

High Point & Affiliated Organizations • Brockton, MA

9d • $22 - $27

About The Position

High Point & Affiliated Organizations is a health and human service agency focused on treating and preventing substance use disorders and mental illness. Its programs across Southeastern Massachusetts provide inpatient, outpatient, residential, and community-based care, as well as support for survivors of abuse and violence and families experiencing homelessness. The organization aims to help individuals and families achieve personal change and improve their quality of life.

The Family Support Navigator works at Youth Point in Brockton and supports access to mental health, substance use, and co-occurring treatment services within the CBHC service model. The role supports youth and families through screening, intake, outreach, care coordination, and transitions of care. The Navigator also helps caregivers understand community resources and child-serving systems, and provides caregivers with support, education, and guidance. The position may include security support to monitor patient and staff safety.

This is a full-time position with a flexible schedule, mostly Monday through Friday, and occasional required weekend hours.

Requirements

• High school diploma or GED; an associate's degree in human services is preferred, according to the position overview.
• Preference for someone with lived experience as a caregiver and one year of experience navigating the system.
• The qualifications section lists a bachelor's degree in psychology or a related human services field, or equivalent experience, as preferred.
• Two years of experience in behavioral health and/or an inpatient psychiatric setting.
• Experience as a caregiver or parent of a youth with social-emotional needs.
• Experience working in the mental health or substance use field.
• Good case management skills.
• Excellent interpersonal and communication skills, with the ability to maintain professional boundaries.
• Ability to remain mentally alert and attentive to detail.
• Ability to maintain a neat, professional appearance and provide excellent customer service as needed.
• Ability to follow established security protocols while using initiative and good judgment without bias.
• Flexibility and ability to perform multiple tasks.
• Ability to organize ideas clearly and logically and to work cooperatively and collaboratively with others.
• TB screening.
• Certification in the HPTC-approved de-escalation program.
• Strong verbal, written, and organizational skills.
• Basic computer skills and familiarity with software programs, including the ability to learn, use, and train others on HPTC's electronic medical records.
• Ability to provide leadership and program development within an outpatient site.
• Knowledge of major clinical therapeutic models and behavioral health best practices.
• Bilingual and multilingual applicants are strongly encouraged to apply.

Nice To Haves

• Associate's degree in human services.
• Bachelor's degree in psychology or a related human services field, or equivalent experience.
• Lived experience as a caregiver and one year of experience navigating the system.
• Bilingual or multilingual abilities.

Responsibilities

• Support an open-access model for screening and assessments for mental health, substance use, and co-occurring treatment services within the CBHC service model.
• Provide initial screenings and assist patients and families with accessing CBHC services.
• Assist patients with intake paperwork and ensure release and consent forms are complete.
• Participate in patient outreach and engagement to support access to treatment.
• Coordinate patient transportation services as needed.
• Provide care coordination and discharge planning to support transitions of care.
• Maintain and document collateral contacts with other providers, including primary care physicians, probation, parole, DCF, family members, and natural supports.
• Coordinate with the local Emergency Services Provider regarding imminent psychiatric risk and hospitalization, referral support for CBHC core services, and follow-up.
• Engage in community outreach activities as needed.
• Educate caregivers on accessing community resources and navigating child-serving systems.
• Work directly with caregivers to provide support, education, and guidance.
• Provide security support as assigned to help monitor patient and staff safety.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Long- and short-term disability.
• Retirement plan.
• FSA and DSA.
• Employee Assistance Program.
• Bonus and referral programs.
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach.
• Education days to use toward CEUs.
• Free meals at select programs when available.
• Unmatched leave time; full-time employees can earn up to three weeks in their first year.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED