Manager, Family Support Services, CCMCP

Cook Children's Health Care System • Prosper, TX

6d • Onsite

About The Position

The Family Support Services Manager provides leadership, program oversight and staff supervision related to the day-to-day operations of services that enable a caring onsite patient family experience at Prosper through supportive programs and nurturing collaborative relationships. The Family Support Services manager focuses on how healthcare experiences impact childhood development, emotional safety, and family dynamics. When we do this well, we establish a safe space for children to receive care and a strong advocacy and engagement for their own healthcare to last a lifetime. The Manager manages programs and staff that deliver, educate towards and support these efforts to ensure we can deliver on our Promise. Using the Cook Children’s Experience Standards of connection, collaboration and elevating experiences, the Manager upholds our Promise through a culture of respect that values inclusion, diversity and health equity; empathy, listening, engagement, encouragement, communication, and an appreciation of partnership and teamwork.

Requirements

• 5+ years of experience as a child life specialist.
• Demonstrated proficiency in child life practice, staff leadership and development, program administration, interdisciplinary collaboration, family-centered care, and patient experience initiatives.
• Bachelor's Degree in Child Life, Child Development, or related field.
• Completion of a child life internship.
• Certified Child Life Specialist

Responsibilities

• Provides leadership, program oversight and staff supervision related to the day-to-day operations of services that enable a caring onsite patient family experience.
• Manages programs and staff that deliver, educate towards and support efforts to ensure the organization's Promise is delivered.
• Upholds the organization's Promise through a culture of respect that values inclusion, diversity and health equity; empathy, listening, engagement, encouragement, communication, and an appreciation of partnership and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager