Manager, Event Technology Services

Vanguard•Malvern, PA

1d•Onsite

About The Position

The Manager, Event Technology Services will lead an established team and shape Vanguard’s event technology roadmap and capabilities. The role oversees technology planning, production, and execution for corporate events, including flagship conferences, town halls, leadership broadcasts, and executive engagements. It ensures reliable delivery of virtual, hybrid, and in-person events, including global broadcasts, and serves as the live-event escalation point. The manager sets standards for event-room technology and owns the lifecycle and roadmap for event technology assets. The role partners with network and collaboration engineering on readiness and testing, establishes repeatable service processes, monitors event KPIs, manages event-related incidents and changes, and maintains equipment and space inventories. The role leads, coaches, recruits, and develops event technology specialists; builds a coverage model and skills matrix; and fosters strong partnerships with event planners, communications teams, and venue partners. It also manages production and venue vendors, develops and manages the event technology budget, and ensures vendor deliverables meet Vanguard’s quality, security, and brand standards. The position requires fully onsite work five days per week.

Requirements

Undergraduate degree or equivalent combination of training and experience.
10 years of related work experience, including at least five years of experience in technical support.
Three or more years of people leadership or supervisory experience.
Ability to prioritize deliverables, plan resources, drive change, and update senior stakeholders.
Willingness and ability to work fully onsite five days per week.

Responsibilities

Own technology planning, production, and execution for corporate events, including flagship conferences, town halls, leadership broadcasts, and executive engagements.
Manage event intake, scoping, staffing, and scheduling, ensuring each event has a clear owner, an AV run of show, and appropriate technical coverage.
Ensure reliable delivery of virtual, hybrid, and in-person events, including global broadcasts involving international sites.
Serve as the escalation point during live events and make real-time decisions to protect the presenter and attendee experience.
Set standards for event-room technologies, including AV systems, Microsoft Teams Rooms, cameras and displays, streaming platforms, and audience-engagement tools.
Own the lifecycle and roadmap for event technology assets and evaluate emerging production and hybrid-event technologies.
Partner with network and collaboration engineering on readiness and silent testing before major events, and drive remediation of findings.
Establish repeatable processes, including run-of-show templates, readiness checklists, post-event reviews, and knowledge documentation.
Define and monitor event KPIs, including event success rate, incident volume, and stakeholder satisfaction, and use results to drive continuous improvement.
Manage event-related incidents, problems, and changes in ServiceNow with operational support teams.
Maintain accurate inventory, audits, and asset management for event equipment and spaces.
Lead, coach, and develop event technology specialists by setting goals, providing feedback, and managing performance.
Build a coverage model and skills matrix that reduces single points of failure and supports growth into new spaces and global events.
Foster accountability, candor, customer focus, and partnership with event planners, communications teams, and venue partners.
Recruit, onboard, and develop team members, including global and contract resources.
Manage relationships with production companies, AV integrators, staging vendors, and venues, including scopes of work, quotes, and performance.
Develop and manage the event technology budget, including forecasting and business cases for new investments.
Ensure vendor deliverables meet Vanguard’s quality, security, and brand standards.