Manager, Event Technology & AV Operations

Gartner•Irving, TX

1d•Hybrid

About The Position

The Manager, Event Technology & AV Operations leads the planning, execution, and continuous improvement of Audio Visual operations across Gartner Executive Programs events. This role is responsible for event technology strategy, vendor management, labor planning, operational execution, inventory oversight, and onsite event leadership. The successful candidate will combine strong operational leadership with hands-on event execution expertise to deliver high-quality experiences for attendees, clients, and Gartner stakeholders.

Requirements

Bachelor's Degree or equivalent professional experience
5 years of experience in event operations, AV production, technical event management, production operations, or a related field
Experience leading vendors, contractors, project teams, and cross-functional stakeholders
Experience managing event budgets, labor planning, logistics, and operational resources
Strong project management, organizational, and decision-making skills
Advanced knowledge of Audio Visual systems, live event production, and onsite execution
Excellent communication, leadership, and stakeholder management skills
Ability to manage multiple complex priorities within a fast-paced environment
Comfortable working from Gartner's Carrollton warehouse and office location on a regular basis
Ability to travel extensively, including serving as the lead AV Project Manager for approximately seven or more events annually

Responsibilities

Own the end-to-end delivery of AV and event technology services across multiple events, ensuring operational excellence, execution consistency, and high-quality attendee experiences.
Lead, train, and develop AV Project Managers, freelance personnel, vendors, and labor partners while driving accountability, performance, and execution standards.
Manage vendor relationships, labor planning, equipment logistics, inventory, and event budgets while identifying opportunities to improve efficiency and control costs.
Develop event execution plans, timelines, operational standards, training materials, and scalable processes that support business objectives and event growth.
Collaborate with Conference Managers, Directors, Content teams, Production teams, hotels, and vendors to ensure successful event execution and to resolve operational challenges.
Serve as the operational lead during critical event phases including setup, rehearsals, live event delivery, and strike while proactively identifying and solving issues in real time.