Manager, Environmental Services - Night Shift

OhioHealth • Columbus, OH

1d

About The Position

The Manager, Environmental Services provides process-management leadership and training for the department. The role develops and maintains departmental processes, communicates the Leadership Model, scorecard, and process-management practices, and supports alignment with OhioHealth goals and values. The manager understands and communicates organizational customer-service goals and oversees daily departmental activities, including support for development and deployment of patient-throughput processes.

The manager leads supervisory staff, promotes diversity and equitable staff practices, hires and develops employees, monitors process performance, and reports progress and needed adjustments to the Director and other appropriate management. The role works across hospital departments to address barriers and support patient flow. Responsibilities also include maintaining process documentation and measurement records, managing staffing against volume using current computer systems, and supporting patient discharge processes.

The position requires a bachelor's degree. In lieu of a degree, candidates must have a high school diploma or GED and four years of environmental-services experience, including at least three years in a leadership role, or an equivalent combination of education and experience. The posted work shift is evening, with 40 scheduled hours per week.

Requirements

• Bachelor's degree.
• Alternatively, a high school diploma or GED and four years of environmental-services experience, including at least three years in a leadership role, or an equivalent combination of education and experience.
• Environmental-services leadership and staff-management capability, as reflected in the alternative qualification pathway.
• Ability to manage departmental processes, measurements, staffing, and patient-throughput support.

Responsibilities

• Develop and manage processes, defining objectives, resource requirements, and barriers within OhioHealth goals and its management model.
• Monitor process timelines, action plans, and measurement results; identify gaps and influence other hospital areas to participate in process success.
• Define how processes relate to patient throughput and lead supervisory staff, holding them accountable.
• Maintain diversity standards and promote fair and equitable assignment distribution, rewards, staff development, and related personnel practices.
• Hire, coach, educate, and train staff at all levels, and communicate career-growth opportunities to leadership staff.
• Report process progress to the Director and appropriate management, identifying adjustments based on performance measurements.
• Influence organizational teams to drive results, remove barriers, and understand the relationship between support departments and patient flow.
• Maintain process flows, gap-analysis sheets, and measurement records, communicating with appropriate organizational and departmental leaders.
• Ensure departmental accountabilities align with organizational expectations and educate staff about their roles in meeting them.
• Promote, establish, monitor, and maintain staffing while defining objectives, resource requirements, and barriers.
• Promote customer-service initiatives, train staff, and encourage other areas to follow best practices.
• Ensure staff understand how customer service affects patient throughput.
• Supervise and evaluate employee work progress and coordinate with departments and physicians to meet special needs.
• Use current computer systems to manage volume versus staffing effectively and support development of a program to facilitate patient discharge through triage.
• Perform duties with attention to safety, quality, and efficiency as part of a High Reliability Organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager