Manager, Enterprise Transformation & Operations

ECG Management Consultants•San Diego, CA

5h•Hybrid

About The Position

ECG is seeking a highly analytical, organized, and execution-focused program and operations manager to support Enterprise Transformation & Operations, including the Transformation Management Office (TMO) and the Healthcare Consulting Pool (HCP) Division. The role divides its time approximately evenly between TMO and HCP operations, connecting priorities, execution, and communications across the two areas. The position supports enterprise transformation through change management, communications, program management, operational coordination, analytics, and stakeholder alignment. It develops targeted change and communications plans, supports leadership forums and working sessions, tracks transformation initiatives, and helps ensure adoption and sustained results. Within HCP, the role is a visible operational partner to approximately 60–70 early-career consultants at senior consultant through associate levels. It builds an understanding of consultants’ skills, expertise, experience, interests, and development needs, then uses that understanding to support staffing, utilization, capacity, efficiency, and skill-mix decisions in partnership with HCP leadership. The role works across consulting, Corporate Operations, leadership, project teams, and subject matter experts. It translates strategic priorities into disciplined execution, maintains visibility into milestones and risks, supports process improvements, and prepares leadership updates and decision-support materials. The position is based in Atlanta, Boston, Chicago, Dallas, Minneapolis, San Diego, or Washington, DC, with a hybrid schedule requiring at least two days per week in the office when not traveling for a client engagement.

Requirements

Bachelor’s degree in business administration, operations management, organizational development, communications, or a related field.
5–8 years of experience in program management, project management, or business operations, including hands-on experience supporting cross-functional initiatives.
2–3 years of experience in change management, internal communications, or stakeholder engagement supporting enterprise initiatives.
Experience developing and executing change and communications plans, including stakeholder assessment, change impacts, readiness, and adoption activities.
Excellent writing, editing, and presentation skills, including the ability to translate complex initiatives into clear, audience-specific messages, leadership updates, and actionable guidance.
Strong stakeholder engagement and facilitation skills, including the ability to build relationships, align diverse groups, and support leaders in communicating and reinforcing change.
Demonstrated ability to engage directly with early-career professionals, understand their skills and development needs, and balance those needs with capacity, utilization, and staffing priorities.
Strong program management and operational coordination skills, including managing work plans, communications calendars, milestones, dependencies, and action follow-up across multiple priorities.
Ability to improve day-to-day processes, clarify ownership and handoffs, and maintain organized documentation and recurring meeting cadences.
Proficiency in Microsoft PowerPoint, Word, Excel, and collaboration tools to develop communications, track activities, and summarize stakeholder feedback and adoption progress.
Sound judgment, initiative, and attention to detail, with the ability to navigate ambiguity and move work from planning through implementation and sustained adoption.
Permanent legal right to work in the United States; ECG cannot provide sponsorship or visa assistance.

Nice To Haves

Experience in a Project Management Office, TMO, or enterprise transformation portfolio, including project governance, status reporting, and risk and dependency tracking.
Experience in business operations or consulting operations, coordinating cross-functional priorities, operating cadences, and leadership decision support.
Experience supporting transformation initiatives from planning through implementation, including process redesign, operating model changes, and tracking business outcomes.
Familiarity with process improvement methods such as Lean or Six Sigma; project management or process improvement certification is a plus.
Experience using project and portfolio management tools to maintain integrated work plans, milestones, action logs, and executive reporting.

Responsibilities

Develop and execute change management and communications plans tailored to consultants, leaders, and Corporate Operations stakeholders.
Support stakeholder engagement and leadership alignment through leadership forums, working sessions, TMO and operational meetings, Leadership Council sessions, and other change touchpoints.
Translate decisions and transformation updates into clear, coordinated communications that reinforce priorities, ownership, expectations, and next steps.
Establish feedback loops to identify stakeholder perspectives, change impacts, adoption considerations, and communication needs, and provide timely follow-up and recommendations.
Plan, execute, and track enterprise transformation initiatives.
Create project plans and manage milestones, dependencies, risks, issues, decisions, and action logs.
Track program performance and support timely delivery of transformation objectives.
Prepare project status reports, executive dashboards, and steering committee materials.
Coordinate and lead project meetings, document outcomes, and follow up on assigned actions.
Maintain accurate, organized project documentation according to TMO standards.
Serve as an operational business partner for HCP and translate strategic priorities into coordinated execution.
Maintain an integrated view of HCP priorities, milestones, stakeholders, decisions, and deliverables.
Coordinate stakeholders, track commitments, identify risks and dependencies, and close execution gaps across HCP initiatives.
Provide concise status updates and decision support to HCP leadership.
Support improvements to HCP operating practices, processes, tools, and recurring operating rhythms.
Help clarify roles, decision rights, handoffs, and accountability.
Build working relationships with HCP consultants through regular, direct engagement and serve as a visible, accessible point of contact.
Develop and maintain an understanding of consultants’ roles, skills, expertise, experience, and interests.
Identify training and development needs and coordinate relevant opportunities with HCP leadership and learning and development resources.
Support staffing, utilization, and resource-management decisions by balancing firm capacity, efficiency, and skill needs with consultant development.
Maintain a current view of HCP capacity, skills, and development needs and share insights and recommendations with HCP leadership.
Gather consultant feedback on staffing, development, and operating practices, and communicate TMO changes and priorities to the pool.
Partner with business leaders, project teams, and subject matter experts across the organization.
Build effective relationships across consulting, Corporate Operations, leadership, and cross-functional teams.
Communicate project progress and analytical insights clearly and professionally.
Connect strategic priorities with disciplined execution and measurable outcomes.
Maintain visibility into milestones, risks, dependencies, decisions, and actions.
Prepare concise leadership updates, dashboards, communications, and decision-support materials.
Facilitate working sessions and ensure decisions and actions are documented and followed through.
Identify execution gaps, process improvements, and opportunities to strengthen organizational effectiveness.
Balance competing priorities across transformation and operational portfolios while maintaining clear ownership and accountability.