Manager, Enterprise Solutions Engineering

incident.io•San Francisco, CA

3d•$180,000 - $240,000•Hybrid

About The Position

This role is for a Manager, Enterprise Solutions Engineering at incident.io, a leading AI incident response platform. The company has helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, manage over 1 million incidents since its launch in 2021. incident.io has raised $96 million from investors like Index Ventures, Insight Partners, and Point Nine and is experiencing rapid growth. The Solutions Engineers at incident.io operate at the intersection of product, engineering, and enterprise customers, serving as technical experts for evaluations, integration challenges, and demonstrating the platform's capabilities. With the introduction of AI Investigations, there is an increased demand for technically credible partners early in the sales cycle, necessitating the growth of the Solutions Engineering team.

Requirements

Managed a Solutions Engineering team before (1-3+ years leading a team).
Grown individual contributors directly.
Hands-on approach to management, including watching calls and getting into deals.
Ability to coach on specifics rather than platitudes.
Technical enough to earn trust with engineers and technical buyers.
Commercial enough to understand complex enterprise deals.
Experience thinking about the machinery and mechanics of an SE team (pipeline, targets, enablement, capacity, hiring).
Hungry for scope and comfortable with ambiguity and autonomy.
Flexible working across timezones.
Ability to build relationships in all directions: team, AEs, Product, and customers.
Ability to shift between deeply technical and commercial communication.

Responsibilities

Build and grow the Enterprise Solutions Engineering team.
Find and hire exceptional Solutions Engineers.
Coach Solutions Engineers on customer calls and demo reviews.
Help Solutions Engineers grow into stronger technical and commercial operators.
Stay close to the business to understand pipeline development and ensure team focus on the right opportunities.
Jump into large enterprise deals where experience can make a difference.
Shape how the Solutions Engineering function scales.
Refine how Solutions Engineering is run as the team grows.
Work closely with Enterprise Sales on technical strategy for major opportunities.
Build strong relationships with Product and Engineering teams.
Act as the eyes and ears of the Product organization, bringing back customer feedback.
Influence roadmap decisions and help build better products.
Help the team develop the technical depth for credible conversations about AI systems.
Raise the bar on hiring, coaching, and team operations.