Manager, Enterprise Solutions Engineering

incident.io•San Francisco, CA

About The Position

incident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong. Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. The role in one line: You'll build and grow our Enterprise Solutions Engineering team: finding and hiring the best people, coaching the craft, and getting hands-on in the deals that matter most. What that looks like day to day: Our Solutions Engineers sit at the intersection of product, engineering and enterprise customers. They're the technical experts who lead evaluations, solve complex integration challenges and help some of the world's largest engineering organisations understand what's possible with incident.io. With the launch of AI Investigations, we're seeing even more demand for technically credible partners early in the buying journey, and we're looking for someone to build the team that supports that growth. This is a hands-on leadership role. You'll spend part of your week hiring exceptional Solutions Engineers, coaching them through customer calls, reviewing demos, and helping them grow into stronger technical and commercial operators. You'll also stay close to the business itself, understanding where pipeline is building, making sure the team is focused on the right opportunities, and jumping into our largest enterprise deals when your experience can make the difference. Just as importantly, you'll help shape how the function scales. You'll refine how we run Solutions Engineering as the team grows, work closely with Enterprise Sales on technical strategy for our biggest opportunities, and build strong relationships with our product and engineering teams. We expect our SEs to be the eyes and ears of the product organisation, bringing back detailed customer feedback, influencing roadmap decisions, and helping us build better products. As AI becomes a bigger part of both our platform and our customers' operations, you'll also help the team develop the technical depth needed to have credible conversations about how these systems work in practice. This is an opportunity to join early in your leadership journey and help build the next chapter of Solutions Engineering at incident.io. You'll inherit a strong foundation, but you'll have plenty of scope to raise the bar on hiring, coaching, and how the team operates as we continue to grow.

Requirements

Managed a Solutions Engineering team before (1–3+ years leading a team).
Grown ICs directly.
Hands-on by default.
Technical enough to earn trust with engineers and technical buyers.
Commercial enough to know how a complex enterprise deal actually gets done.
Think ahead about the machinery and mechanics of an SE team (Pipeline, targets, enablement, capacity, and who to hire next).
On an accelerating trajectory and hungry for scope.
Happy being flexible working across timezones.
Can build relationships in every direction: your team, your AEs, Product, and customers.
Can shift between deeply technical and plainly commercial without missing a beat.

Responsibilities

Build and grow our Enterprise Solutions Engineering team.
Find and hire the best people for the team.
Coach the craft of Solutions Engineering.
Get hands-on in the deals that matter most.
Hire exceptional Solutions Engineers.
Coach Solutions Engineers through customer calls.
Review demos with Solutions Engineers.
Help Solutions Engineers grow into stronger technical and commercial operators.
Stay close to the business, understanding where pipeline is building.
Ensure the team is focused on the right opportunities.
Jump into our largest enterprise deals when experience can make the difference.
Help shape how the Solutions Engineering function scales.
Refine how we run Solutions Engineering as the team grows.
Work closely with Enterprise Sales on technical strategy for our biggest opportunities.
Build strong relationships with product and engineering teams.
Help the team develop the technical depth needed to have credible conversations about AI systems.
Raise the bar on hiring, coaching, and team operations.