Manager Enterprise Programs

Mystic Lake Casino Hotel•Prior Lake, MN

About The Position

Mystic Lake Casino is hiring a Manager, Enterprise Programs to lead the IT Project and Portfolio Management function across its Gaming and Community Enterprises. The role aligns project priorities, resources, and investments with organizational strategy and business needs. It manages programs and complex projects from design and development through production, while overseeing project processes, resources, quality, risks, and stakeholder communication. The manager also leads and supervises staff, supports IT department plans and operations, and maintains availability to address critical business or IT issues.

Requirements

Any combination of post-secondary education in Business, Information Technology, or a related IT field and network experience totaling 10 years.
Knowledge of industry trends and best practices in planning, implementation, administration, troubleshooting, and documentation of network-solutions integration.
Familiarity with service-management processes.
Experience working with business owners and employees to drive significant improvements in business performance.
Clear and concise oral and written communication with employees at all levels.
Ability to maintain a high level of confidentiality as needed.
Ability to organize and prioritize work.
Ability to manage multiple projects simultaneously.
Ability to lead employees and translate company vision into actionable plans.
Ability to work up, down, and across the organization as a team player.

Responsibilities

Create and maintain the IT project portfolio by understanding operating-unit and business-area needs and aligning the portfolio with their strategies, requirements, and priorities.
Work proactively with the Vice President of Information Technology to ensure programs and projects align with strategic goals.
Build and maintain working relationships with business partners.
Manage multiple complex projects from design and development through production, with emphasis on task and resource management.
Monitor, document, and report program and project status to stakeholders; plan priorities, dependencies, milestones, deliverables, goals, and constraints.
Create risk-mitigation strategies and contingency plans; ensure quality-control and quality-assurance measures are followed; identify and resolve project issues.
Coordinate with managers to establish goals, plans, objectives, and priorities supporting the IT department’s technology plan and vision.
Develop teamwork among assigned personnel; train, coach, and motivate staff; coordinate staffing with management and Human Resources; communicate with other supervisors and managers; and foster a respectful, honest, team-oriented environment focused on continuous improvement.
Supervise operations according to company policies and procedures; create shift schedules, plan workloads and rosters, delegate tasks, monitor team performance, and conduct probationary and annual reviews with the manager.
Schedule and conduct team meetings, provide quality control, anticipate operational delays, and take action to meet schedules.
Handle problems and complaints, make adjustments, analyze potential improvements, operate within standard Operating Level Agreements, and report delays and estimated resumption times to department management.
Define, maintain, and continually improve standard project-management processes, tools, and templates to optimize projects and assigned resources.
Complete relevant paperwork, assist in production as necessary, maintain a clean and safe work area, and provide documentation for internal audit and compliance reports.
Maintain 24x7 availability to address critical business and/or IT issues.
Provide support and upgrade recommendations when asked.
Develop best practices and tools for project execution and management.
Perform guest quality service assessments.