Senior Associate, Enterprise Resilience Programs

Pfizer • New York City, NY

7d • Hybrid

About The Position

The Senior Associate, Enterprise Resilience Programs supports the development, implementation, and continuous improvement of Pfizer’s Enterprise Resilience capabilities. The role provides operational and programmatic support across Business Continuity, Crisis Management, Workplace Violence Prevention and Intervention, Horizon Scanning, Training and Exercise Management, and Enterprise Resilience Technology Platforms. It contributes to organizational preparedness by monitoring emerging threats and risks, coordinating resilience program activities, maintaining critical systems and documentation, and assisting with crisis response and recovery efforts.

The Senior Associate works with business leaders, resilience practitioners, security professionals, and cross-functional stakeholders to strengthen organizational readiness and support the continuity of business operations during disruptive events. In collaboration with Product Integrity for Patient Safety (PIPS) and the Pfizer Resilience Center (PRC), the role also supports product integrity investigations and colleague and site security matters. The position reports to the Senior Director, Physical Risk Mitigation, Global Security, and partners closely with Global Security Senior Directors for AMER, EMEA, and APAC, as well as regional Global Security colleagues.

The role may require domestic and international travel, including travel on short notice. Regular availability outside normal business hours is required for meetings, travel, and crisis or emergency issues, along with 24/7 availability and responsiveness. The work location assignment is hybrid. Candidates must have permanent U.S. work authorization; U.S. work visa sponsorship is unavailable.

Requirements

• Bachelor’s degree in business, Risk Management, Emergency Management, Security Management, Public Administration, Information Systems, or a related field, plus 2 years of experience in Business Continuity, Crisis Management, Emergency Management, Corporate Security, Risk Management, Operational Resilience, or related disciplines; alternatively, a master’s degree in one of these fields with 0 years of experience.
• Experience supporting enterprise programs, project coordination, or business operations.
• Familiarity with resilience planning methodologies, risk assessment processes, and program governance.
• Strong analytical and critical-thinking skills.
• Ability to evaluate and communicate emerging risks and threats.
• Excellent written and verbal communication skills.
• Strong organizational and project coordination abilities.
• Ability to manage multiple priorities in a dynamic environment.
• Proficiency with Microsoft 365 applications and reporting tools.
• Collaboration and stakeholder engagement skills.
• Ability to remain composed and effective during crisis situations.
• Ability to thrive in a collaborative, matrixed environment and handle heavy workloads independently.
• Ability to perform creative problem-solving for urgent crisis or emergency issues.
• Availability outside normal business hours and 24/7 for crisis or emergency matters; flexibility to travel on short notice.
• Permanent work authorization in the United States; U.S. work visa sponsorship is not available.

Nice To Haves

• Experience utilizing resilience management software platforms.
• Knowledge of industry standards such as ISO 22301, DRI, BCI, or ASIS frameworks.
• Relevant professional certification, or pursuit of certification, in business continuity, resilience, emergency management, or risk management.

Responsibilities

• Monitor and analyze emerging risks, threats, geopolitical developments, environmental hazards, and business disruption trends.
• Support the collection, assessment, and dissemination of risk intelligence in alignment with the Pfizer Resilience Center.
• Maintain processes for risk identification, escalation, and situational awareness in support of operational resilience.
• Prepare briefing materials and resilience reports to support leadership communications and decision-making.
• Assist with developing, maintaining, and reviewing Business Continuity Plans (BCPs).
• Support business impact assessments, recovery strategy development, and continuity exercises.
• Track continuity plan compliance, testing schedules, and corrective actions; coordinate updates to resilience documentation and reporting metrics.
• Support crisis preparedness activities, including exercises, simulations, and readiness assessments.
• Maintain crisis management procedures, contact lists, response resources, and playbooks.
• Capture lessons learned and support continuous improvement following incidents and exercises.
• Support Workplace Violence Prevention and Intervention activities, including case intake, triage, threat response team coordination, program exercises, communications, and readiness assessments.
• Maintain Workplace Violence Prevention and Intervention program standards, SOPs, response resources, digital platform training, and uptime.
• Capture lessons learned and metrics, and support continuous improvement following incidents and exercises.
• Coordinate the planning, scheduling, delivery, and tracking of resilience training programs.
• Support onsite and virtual tabletop exercises, crisis simulations, and business continuity testing.
• Maintain training records, participation metrics, and program documentation; promote awareness and engagement across the Enterprise Resilience community.
• Support administration and maintenance of enterprise resilience technology platforms and databases, including user access, data quality, system configuration, testing, and reporting.
• Coordinate platform enhancements, issue resolution, and vendor support activities.
• Develop dashboards and reporting tools to improve resilience program visibility, communications, and effectiveness.
• Support enterprise resilience governance, reporting, performance metrics, policy and framework development, and implementation.
• Participate in resilience and business continuity team activities and communities of practice with practitioners and subject matter experts.
• Coordinate meetings, working groups, and team or community-of-practice activities.
• Identify opportunities to improve resilience processes, training, and technology solutions.
• Support product integrity investigations and colleague and site security matters in collaboration with PIPS and the PRC.

Benefits

• 401(k) plan with Pfizer matching contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver/parental and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Participation in Pfizer’s Global Performance Plan, with a bonus target of 10% of base salary.
• Relocation assistance may be available based on business needs and/or eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level