Manager, Enterprise Implementation - Core

Samsara • Denver, CO

6d

About The Position

Samsara’s Enterprise Services team uses a high-touch engagement methodology to guide its largest customer segment, helping customers adopt Samsara and continuously gain business value from its products. The team uses data and automation to ensure customers receive a high level of service and onboard successfully.

The Manager of the Enterprise Implementation Consultants team leads consultants deploying Samsara’s connected operations platform for the largest enterprise accounts. Implementations span hardware installation, software configuration, and system integrations. The manager improves high-touch implementation processes, coaches team members, and builds an energizing team culture. This demanding role has high internal visibility and requires strong work ethic, prioritization, and emotional intelligence.

Requirements

• 4+ years of experience managing a services team, including experience supporting complex, multi-stakeholder enterprise deployments.
• Experience implementing enterprise (medium/high-touch) accounts or account management programs.
• Experience managing escalations and executive stakeholder relationships on complex, high-value accounts.
• Experience with a customer success CRM such as Gainsight and/or a PSA tool.
• Solutions-oriented approach and strong problem-solving skills.
• Comfort working in a fast-paced, change-heavy environment.
• Strong bias for action, ability to think big, and insistence on high standards.
• Bachelor’s degree from a four-year institution.

Nice To Haves

• SaaS and/or IoT/hardware implementation experience.
• Project/program management experience; PMP or similar certification is a plus.

Responsibilities

• Manage team performance.
• Deliver results across team KPIs and organization-level OKRs.
• Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts.
• Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs and protect renewal and expansion opportunities.
• Coach consultants through complex, multi-site technical implementations, including hardware deployment logistics and system/API integrations.
• Identify and implement process-improvement opportunities, including systems-efficiency gains and increased automation through data.
• Lead from the front and be willing to get hands dirty.
• Champion, role model, and embed Samsara’s cultural principles as the company scales globally and across new offices.
• Hire, develop, and lead an inclusive, engaged, and high-performing team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager