Manager, Enterprise Implementation - Core

Samsara•Denver, CO

6d•$109,480 - $165,600

About The Position

Samsara’s Enterprise Services team uses a high-touch engagement methodology to guide its largest customers, helping them adopt Samsara and continuously gain business value from its products. The team uses data and automation to deliver a high level of service and help customers onboard successfully. The Manager of the Enterprise Implementation Consultants team leads consultants deploying Samsara’s connected operations platform for large enterprise accounts. Implementations span hardware installation, software configuration, and system integrations. The manager improves high-touch implementation processes, coaches team members, and builds an energizing team culture. The role also involves managing performance, delivering team and organizational results, guiding complex deployments, resolving escalations, improving operational efficiency, and hiring and developing an inclusive, high-performing team. The position offers an annual base salary range of $109,480–$165,600 USD for full-time employees. Total rewards may include performance-based bonus or variable pay and equity for eligible roles. Samsara also describes a flexible, employee-led remote working model, a professional development stipend, comprehensive health plans, and parental leave plans. Work location requirements, when applicable, are specified in the job description; none are stated for this role.

Requirements

At least 4 years of experience managing a services team, including experience supporting complex, multi-stakeholder enterprise deployments.
Experience implementing enterprise medium- or high-touch accounts or account management programs.
Strong work ethic, prioritization, and emotional intelligence for a demanding role with high internal visibility.
Experience managing escalations and executive stakeholder relationships on complex, high-value accounts.
Experience with a customer success CRM such as Gainsight and/or a PSA tool.
Solutions-oriented approach and strong problem-solving skills.
Comfort working in a fast-paced, change-heavy environment.
Strong bias for action, ability to think big, and insistence on high standards.
Bachelor’s degree from a four-year institution.

Nice To Haves

SaaS and/or IoT or hardware implementation experience.
Project or program management experience; PMP or similar certification is a plus.

Responsibilities

Manage team performance.
Deliver results across team KPIs and organizational OKRs.
Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts.
Partner with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs and protect renewal and expansion opportunities.
Coach consultants through complex, multi-site technical implementations, including hardware deployment logistics and system/API integrations.
Identify and implement process improvements, including systems-efficiency gains and increased automation through data.
Lead from the front and be willing to get hands dirty.
Champion and model Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team.
Hire, develop, and lead an inclusive, engaged, high-performing team.