Enterprise Core Customer Success Manager

Samsara

3d•$88,090 - $118,440•Remote

About The Position

Samsara’s Enterprise Customer Success Managers partner with top customers after implementation to understand their fleets and operational challenges, advise on configuring Samsara to meet their needs, and support them as a long-term partner. The role is cross-functional, collaborating with Sales, Support, Sales Engineering, and Product. It is remote for candidates residing in the United States, excluding Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. The position requires up to 25% travel. The Customer Success Manager helps customers improve the safety, efficiency, and sustainability of their operations using Samsara’s IoT platform. The role involves developing success plans, facilitating executive business reviews and customer workshops, understanding platform capabilities, and advising customers across industries. The position also includes mentoring Customer Success and Support colleagues and modeling Samsara’s cultural principles. The stated annual base salary range is $88,089.75–$118,440 USD. Compensation may vary based on work location, job-related knowledge, skills, and experience. Total rewards may include performance-based bonus or variable pay and equity for eligible roles. Other offerings include a professional development stipend, comprehensive health and parental leave plans, and a flexible, employee-led remote model.

Requirements

At least 4 years of experience in a senior Customer Success, account management, or strategic consulting role; enterprise SaaS experience is preferred.
Strong priority-management skills and high emotional intelligence.
Experience supporting or working with technical products.
Solutions-oriented approach and strong problem-solving skills.
Proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and day-to-day software users.
Initiative, a willingness to go above and beyond, and the ability to thrive in a fast-paced, change-heavy environment.
Diplomacy, tact, and poise under pressure when addressing customer issues.
Bachelor’s degree from a four-year institution.
Ability to travel up to 25%.
For remote work, residence in the United States outside the listed excluded locations.

Nice To Haves

Experience serving and supporting large-scale business solutions at Fortune 500 companies.
Strong bias for action, ability to think big, and insistence on high standards.
Ability to thrive in an unstructured, fast-paced, change-heavy environment.
Enterprise SaaS experience.

Responsibilities

Help customers improve the safety, efficiency, and sustainability of their operations using Samsara’s IoT platform.
Create joint success plans with customers that define objectives, metrics, and timelines, and remove barriers to realizing business value.
Organize executive business reviews with customer decision-makers and Samsara leadership to review results and align on future goals.
Conduct customer workshops to understand current operations and recommend workflow changes that help customers get the most from Samsara products.
Develop a deep understanding of the Samsara platform and explain its capabilities to businesses across a range of industries.
Mentor members of the Customer Success and Support teams.
Champion and model Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team.
Work cross-functionally with Sales, Support, Sales Engineering, and Product.