Enterprise Client Implementation Senior Manager (Hybrid)

Paradigm • Tampa, FL

11d • Hybrid

About The Position

The Enterprise Client Implementation Senior Manager leads the end-to-end implementation of new enterprise clients and related products and services in the Workers’ Compensation space. The role partners with Sales, Product, Operations, IT, and external stakeholders to translate client needs into implementation designs and ensure delivery meets contractual requirements, timelines, and quality standards.

This hands-on implementation leader and subject matter expert applies deep knowledge of Workers’ Compensation claims operations and the relationships among insurance carriers, TPAs, and employers to guide successful client onboarding. The position uses implementation documentation, process visualization, and presentation tools to communicate complex workflows and designs. It is a hybrid role based in the Tampa, Florida office, combining remote and on-site work, with approximately 25% travel.

Requirements

• Bachelor’s degree or equivalent Workers’ Compensation experience.
• Significant experience in a Workers’ Compensation claims role.
• Demonstrable understanding of insurance carrier operations, third-party administrator (TPA) models, and employer program structures and expectations.
• Direct, customer-facing experience implementing Workers’ Compensation products and services.
• Experience supporting or leading implementations for enterprise-level clients in complex operating environments.
• Intermediate to advanced proficiency in Microsoft Visio, including creating and maintaining detailed process flows, system interactions, and implementation designs.
• Intermediate to advanced proficiency in Microsoft PowerPoint, including developing executive-ready and client-facing presentations.
• Working knowledge of SharePoint Online, including document libraries, version control, and collaboration best practices.
• Proficiency in Microsoft Excel and other tools used for tracking, reporting, and documentation.
• Strong analytical ability to translate complex information into clear, actionable plans.
• Excellent written and verbal communication skills, with the ability to tailor messaging to technical, operational, and executive audiences.
• Strong organizational, prioritization, and problem-solving skills.
• Customer-centric mindset focused on quality, consistency, and relationship building.
• Ability to work independently and collaborate effectively across cross-functional teams.
• Ability to work remotely and on-site and travel approximately 25%.

Responsibilities

• Lead and manage enterprise client implementations from sales award through completion, maintaining clear, professional, and proactive communication.
• Plan and manage multiple concurrent implementation initiatives in alignment with approved scope, timelines, and quality standards.
• Partner with Sales before and after the sale to gather requirements, validate scope, and assess implementation feasibility.
• Collaborate with Product, Operations, IT, Data/Analytics, and external partners to validate business, technical, claims, and operational requirements.
• Translate business and claims requirements into scalable implementation designs, workflows, and documentation.
• Create detailed process flows, implementation diagrams, and solution designs using Microsoft Visio.
• Develop client-facing and internal presentations in Microsoft PowerPoint covering plans, timelines, risks, and status.
• Apply Workers’ Compensation claims expertise to guide design decisions, identify risks, and recommend best practices across carrier, TPA, and employer models.
• Develop implementation project plans, schedules, and ramp-up strategies, identifying risks and mitigation approaches.
• Serve as a primary client contact during implementation and build trusted relationships with stakeholders at all organizational levels.
• Create, maintain, and ensure the accuracy of scope and design documents, workflows, project plans, and transition materials.
• Use SharePoint Online to organize, maintain, and govern implementation documentation, including accessibility, version control, and compliance with internal standards.
• Ensure an effective transition from implementation to post-implementation Account Management or operational support teams.
• Provide consistent status updates on milestones, dependencies, risks, and resolution plans.
• Contribute to continuous improvement of implementation tools, templates, documentation standards, and methodologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior