Enterprise Client Implementation Senior Manager (Hybrid)

Paradigm • Tampa, FL

13d • $125 - $145 • Hybrid

About The Position

The Enterprise Client Implementation Senior Manager leads end-to-end implementation of new enterprise clients and related products and services in the Workers’ Compensation space. The role partners with Sales, Product, Operations, IT, Data/Analytics, and external stakeholders to translate client needs into implementation designs and ensure delivery meets contractual requirements, timelines, and quality standards.

This is a hands-on implementation leadership and subject matter expert role that draws on deep Workers’ Compensation claims operations knowledge, including the relationships among insurance carriers, third-party administrators (TPAs), and employers. The manager communicates complex workflows and implementation designs using documentation, process visualization, and presentation tools. The position is hybrid, with work in the Tampa, Florida office, and combines remote and on-site work with approximately 25% travel.

Requirements

• Bachelor’s degree or equivalent Workers’ Compensation experience.
• Significant experience in a Workers’ Compensation claims role.
• Demonstrable understanding of insurance carrier operations, third-party administrator (TPA) models, and employer program structures and expectations.
• Direct customer-facing experience implementing Workers’ Compensation products and services.
• Experience supporting or leading implementations for enterprise-level clients in complex operating environments.
• Intermediate to advanced proficiency in Microsoft Visio, including creating and maintaining detailed process flows, system interactions, and implementation designs.
• Intermediate to advanced proficiency in Microsoft PowerPoint, including executive-ready and client-facing presentations.
• Working knowledge of SharePoint Online, including document libraries, version control, and collaboration best practices.
• Proficiency in Microsoft Excel and other tools used for tracking, reporting, and documentation.
• Strong analytical ability to translate complex information into clear, actionable plans.
• Excellent written and verbal communication skills, including the ability to tailor messaging to technical, operational, and executive audiences.
• Strong organizational, prioritization, and problem-solving skills.
• Customer-centric mindset focused on quality, consistency, and relationship building.
• Ability to work independently and collaborate effectively across cross-functional teams.
• Ability to work remotely and on-site and travel approximately 25%.

Responsibilities

• Lead end-to-end enterprise client implementations following sales award, maintaining clear, professional, and proactive communication.
• Plan, organize, and manage multiple concurrent implementation initiatives according to approved scope, timelines, and quality standards.
• Partner with Sales before and after sales to gather requirements, validate scope, and support implementation feasibility discussions.
• Collaborate with Product, Operations, IT, Data/Analytics, and external partners to validate business, technical, claims, and operational requirements.
• Translate business and claims requirements into scalable implementation designs, workflows, and documentation.
• Develop process flows, implementation diagrams, and solution designs using Microsoft Visio to illustrate workflows, data exchanges, and dependencies.
• Create client-facing and internal presentations using Microsoft PowerPoint to communicate implementation plans, timelines, risks, and status updates.
• Apply Workers’ Compensation claims expertise to guide design decisions, identify risks, and recommend best practices across carrier, TPA, and employer models.
• Develop implementation project plans, schedules, and ramp-up strategies, identifying risks and mitigation approaches.
• Serve as a primary client point of contact during implementation and build relationships with stakeholders at all organizational levels.
• Create, maintain, and ensure the accuracy of implementation documentation, including scope and design documents, workflows, project plans, and transition materials.
• Use SharePoint Online to organize, maintain, and govern implementation documentation, ensuring accessibility, version control, and compliance with internal standards.
• Ensure a seamless transition from implementation to post-implementation Account Management or operational support teams.
• Provide regular implementation status updates covering milestones, dependencies, risks, and resolution plans.
• Contribute to continuous improvement of implementation tools, templates, documentation standards, and methodologies.

Benefits

• PPO, HDHP, and HMO health insurance options through Cigna, and Kaiser for California employees.
• Competitive salaries.
• 401(k) matching contributions.
• Employer-paid life and disability insurance.
• Flexible spending and commuter accounts.
• Employer-matched HSA contributions.
• Paid time off and personal holiday programs.
• One paid volunteer day per calendar year for full- and part-time employees.
• Learning and development support, including the Learning Excellence at Paradigm (LEAP) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior