Manager, Enterprise Business Systems

Johnstone Supply LLC • Jacksonville, FL

1d

About The Position

The Manager, Enterprise Business Systems serves as the primary leader for Johnstone Supply’s legacy ERP ecosystem, maintaining organizational stability and operational readiness during transformation phases. The role partners with business leaders, technology teams, vendors, and consultants to support evolving business needs, combining strategic operational leadership with hands-on ERP expertise and direct involvement in complex systems, process, and support activities when needed.

The manager leads ERP managers, analysts, application support personnel, and external consulting resources. Responsibilities include building and developing the team, establishing standardized support practices and governance, and overseeing the stability, availability, performance, and continuity of enterprise business systems including Epicor Eclipse, Infor, DDI Inform, and related applications. The position serves as the senior operational leader and escalation point for legacy ERP platforms and critical incidents, while maintaining functional and technical expertise and participating in troubleshooting and solution development.

Working with business functions across the organization, the manager evaluates processes and ERP utilization, manages vendor relationships and operational spending, supports acquisitions and growth initiatives, and helps evolve ERP support toward a scalable shared-services operating model. The role works closely with the Director of ERP on budgets and broader departmental objectives.

Requirements

• Bachelor’s degree in Information Technology, Business, Supply Chain, Accounting, Computer Science, or a related field, or an equivalent combination of education and experience.
• At least 10 years of ERP application experience.
• At least 7 years of leadership experience managing ERP, business systems, or application support teams.
• Experience supporting multiple ERP environments in a complex business environment.
• Experience leading cross-functional teams, managing operational priorities, and supporting large-scale enterprise business applications.
• Working knowledge of ERP business processes including order management, purchasing, inventory management, warehouse operations, pricing, financial management, customer service, and reporting.
• Ability to balance leadership responsibilities with hands-on ERP operational support.
• Knowledge of ERP governance, change management, release management, system administration, and vendor management practices.
• Ability to analyze complex operational and technical issues and develop practical solutions with limited business disruption.
• Strong operational leadership and organizational management skills.
• Ability to prioritize and manage competing demands across multiple systems, teams, and business stakeholders.
• Strong analytical and problem-solving abilities focused on business continuity and operational effectiveness.
• Experience developing standardized operating procedures, governance processes, and support frameworks.
• Ability to lead organizations through change while maintaining stability and user confidence.
• Demonstrated ability to build high-performing teams and foster collaboration across technical and business functions.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with executive leadership, operational teams, technical resources, vendors, and end users, and to explain complex system and operational concepts in clear business language.
• Proven success hiring, developing, coaching, and evaluating technical professionals and managers.
• Ability to build alignment across teams supporting different ERP platforms and business functions.
• Experience leading organizational change, developing talent, and creating accountability, ownership, and continuous improvement.

Nice To Haves

• Significant experience supporting Epicor Eclipse in a distribution or multi-location operating environment.
• Experience with Infor, DDI Inform, or other enterprise ERP platforms.
• Relevant ERP, project management, or leadership certifications.

Responsibilities

• Lead ERP managers, analysts, application support personnel, and external consulting resources; hire, coach, manage performance, plan workforce needs, and foster a collaborative team culture.
• Develop standardized support practices, governance processes, documentation standards, and service delivery expectations, preparing the team for a future shared-services operating model.
• Lead operational management and support for Epicor Eclipse, Infor, DDI Inform, and related business applications, ensuring stability, availability, performance, and business continuity.
• Align priorities, operating procedures, and support models across ERP environments and support resources.
• Maintain stability, productivity, and operational readiness of legacy ERP platforms throughout multi-year transformation initiatives.
• Develop and maintain governance for ERP support, issue management, release management, system changes, documentation, and user support.
• Serve as the primary escalation point for critical ERP incidents, operational challenges, cross-functional business process issues, and complex system decisions.
• Maintain functional and technical expertise in Epicor Eclipse and related systems, and participate in troubleshooting, analysis, solution development, and operational decision-making as needed.
• Partner with branch operations, distribution leadership, finance, purchasing, inventory management, sales, customer service, warehouse operations, and corporate departments to ensure systems support organizational objectives.
• Evaluate business processes and ERP utilization; identify opportunities to improve effectiveness, reduce risk, increase consistency, and address statutory, regulatory, or business-critical requirements.
• Oversee ERP software vendor, consultant, and support partner relationships, including maintenance, consulting engagements, service levels, and operational expenditures.
• Assist with ERP-related operating budgets, consulting spend, software maintenance costs, and support investments, working with the Director of ERP on departmental objectives.
• Establish standards for documentation, knowledge management, system administration, support processes, and team collaboration to improve resilience and reduce reliance on individual contributors.
• Work with leadership, business stakeholders, and technology teams to assess operational impacts, prioritize support activities, mitigate risk, and maintain alignment across enterprise systems.
• Support acquired-business integrations, business-process alignment, and organizational growth initiatives.
• Create and execute plans to develop ERP support capabilities into a scalable shared-services model while preserving platform-specific expertise and business knowledge.
• Perform other duties as assigned and provide services wherever and whenever necessary to support company endeavors.

Benefits

• Competitive wage.
• Competitive paid time off.
• Safe Harbor 401(k) with 100% employer match up to 5% of base pay and immediate vesting.
• Holiday pay for 7.5 holidays per year.
• Paid parental bonding time.
• Employer-subsidized medical, dental, and vision plans.
• Employer-paid life insurance and short-term disability.
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance.
• 24/7 access to virtual care and telehealth options.
• Health Savings Account with employer contribution and flexible spending accounts.
• Wellbeing program with an opportunity to earn reduced medical costs.
• Employee Assistance Program for employees and their families.
• Tuition reimbursement.
• Employee referral bonus program.
• Employee service milestone recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager