Business Systems Manager

City of Greeley•Greeley, CO

3d•$107,711 - $156,181

About The Position

The Business Systems Manager reports to the Director of Information Technology and manages the City’s Enterprise Resource Planning (ERP) team and Oracle ERP environment. The position provides strategic, functional, and technical leadership for Oracle ERP applications and related enterprise business systems that support City operations and service delivery. The manager collaborates with City departments, Information Technology staff, business analysts, vendors, and other stakeholders to identify business needs, improve processes, define requirements, and implement secure, effective technology solutions. The role leads Oracle ERP projects and initiatives, including implementations, upgrades, integrations, data conversions, testing, training, and change-management activities. The position evaluates technology solutions; develops business cases and procurement documents; manages vendor relationships; and promotes reliable, cost-effective systems, accurate data, appropriate security controls, and strong user adoption. It also manages and develops the ERP team, coordinates technology procurements, and supports compliance with City policies and information-security requirements.

Requirements

Bachelor’s degree from an accredited college or university in information technology, computer science, management information systems, business administration, public administration, or a closely related field, or an equivalent combination of related education, experience, certifications, and licenses that enables successful performance of the essential functions.
Six years of progressively responsible experience in business systems analysis, enterprise application administration, ERP implementation or support, business process improvement, information technology project management, or a related field, or an equivalent combination of related education, experience, certifications, and licenses.
At least two years of experience leading projects, supervising staff, or providing functional leadership for enterprise business systems.
Possession of a valid driver’s license.
Knowledge of enterprise business systems, software-as-a-service applications, and system lifecycle management.
Knowledge of business analysis, workflow design, requirements gathering, process improvement, and change-management practices.
Knowledge of project management principles, including scope, schedules, budgets, risks, and stakeholder management.
Knowledge of data management, reporting, data validation, system integrations, access controls, and information-security practices.
Knowledge of procurement, contract administration, vendor management, and applicable City policies and procedures.
Skill in analyzing complex business and technical issues and developing practical, customer-focused solutions.
Skill in leading cross-functional projects and managing multiple priorities, deadlines, and stakeholders.
Skill in communicating technical concepts clearly to technical and non-technical audiences.
Skill in preparing reports, procedures, recommendations, training materials, and system documentation.
Skill in managing vendor relationships, service expectations, and project deliverables.
Ability to build productive working relationships with employees, leadership, vendors, consultants, and community partners.
Ability to balance operational needs with security, compliance, budget, data-quality, and customer-service requirements.
Ability to exercise sound judgment, initiative, discretion, and professionalism when handling sensitive information.
Ability to adapt to changing organizational priorities, technology, regulations, and business needs.

Nice To Haves

Extensive experience administering, supporting, implementing, or managing Oracle ERP software and related modules.
Experience leading an ERP applications team and supporting enterprise systems in a municipal, government, or similarly complex organization.

Responsibilities

Manage, supervise, and develop the ERP team; assign and prioritize work; set performance expectations; provide coaching, feedback, training, and evaluations; and promote accountability.
Provide strategic, functional, technical, and architectural leadership for the City’s Oracle ERP environment and related enterprise business systems.
Develop, manage, and continuously improve Oracle ERP applications, related business systems, and supporting business processes.
Partner with City departments to identify business needs, document requirements, analyze workflows, and recommend effective, secure, and cost-effective system solutions.
Guide ERP team members, business analysts, department system administrators, and end users on Oracle ERP functionality, workflows, system capabilities, and best practices.
Conduct business process reviews, system assessments, application demonstrations, and gap analyses to identify inefficiencies, operational risks, and improvement opportunities.
Evaluate Oracle functionality, software solutions, vendor capabilities, and industry practices for alignment with current and future City needs.
Analyze potential solutions for functionality, cost, risk, scalability, security, integration requirements, data quality, and long-term operational sustainability.
Develop business cases, cost-benefit analyses, return-on-investment analyses, and recommendations for technology investments.
Lead and coordinate Oracle ERP implementations, upgrades, enhancements, integrations, data conversions, configuration changes, and process-improvement initiatives.
Develop and manage project scopes, requirements, work plans, schedules, resource needs, risk assessments, communication plans, acceptance criteria, budgets, and status reports.
Coordinate work among City departments, Information Technology staff, ERP team members, vendors, consultants, and other stakeholders; serve as the primary point of contact for assigned ERP systems and projects.
Develop and support technology procurement activities, including requests for proposals, scopes of work, evaluation criteria, vendor selection, contract administration, licensing, and renewals.
Plan and oversee system testing, quality assurance, user acceptance testing, issue resolution, and change-management activities.
Develop and maintain management and quality-control reports, dashboards, system assessment reports, user documentation, training materials, and communications.
Ensure compliance with applicable City policies, information-security requirements, records-management practices, and safety procedures.
Organize and delegate team assignments; participate in hiring, training, motivating, coaching, and developing employees; and support goal setting.
Resolve employee conflicts and complaints in accordance with City policies and procedures.
Analyze team processes and implement more effective and efficient work practices.
Establish and achieve operational, business, and financial objectives and ensure compliance with applicable safety procedures.
Perform other duties as assigned.