Business Systems Manager

City of Galveston•Galveston, TX

16h

About The Position

The Business Systems Manager plans, directs, and oversees the City of Galveston’s enterprise applications and business systems. The role partners with City departments to assess business needs, improve processes, and implement technology solutions that support effective service delivery to internal and external customers. It is responsible for application support, implementations, integrations, reporting, vendor coordination and management, and supervision of assigned staff. The manager establishes priorities and ensures that business systems are reliable, secure, and aligned with City objectives, while serving as a senior advisor, technical lead, and subject matter expert to business teams. The position manages daily business-systems operations and supports enterprise applications for functions such as human resources, payroll, finance, permitting, utility billing, fleet management, public safety, municipal court, and document management. It leads system implementations and enhancements from requirements gathering through configuration, data conversion, testing, training, deployment, and ongoing support. The manager also oversees application support practices, integrations, reporting, data quality, access coordination, change management, vendor relationships, software procurement, licensing, and system lifecycle planning. It coordinates with Infrastructure Services and IT Support Services, and communicates project status, risks, resource needs, and recommendations to the CIO and department stakeholders. The role directly supervises assigned personnel, including recruitment, work assignments, scheduling, performance evaluations, coaching, and corrective action consistent with City policies. It also coordinates consultants, contractors, and vendors supporting business systems. Employees may be required to work during emergencies to support the safety and well-being of the public and the delivery or restoration of vital services.

Requirements

Bachelor’s degree in information technology, information systems, business administration, or a related field, and ten years of progressively responsible experience supporting or implementing enterprise business systems, including five years of supervisory or team leadership experience; an equivalent combination of education, training, and directly related experience may be considered.
Knowledge of enterprise application administration, configuration, support, and lifecycle management.
Knowledge of business process analysis, requirements gathering, and workflow improvement.
Knowledge of project management principles and system implementation practices.
Knowledge of relational databases, SQL, reporting tools, and system integration concepts.
Knowledge of application security, role-based access, change management, and data protection practices.
Knowledge of software procurement, licensing, contract administration, and budget preparation.
Knowledge of employee supervision, performance management, and staff development.
Ability to translate departmental needs into clear business and technical requirements.
Ability to evaluate competing priorities and allocate staff and resources effectively.
Ability to lead projects involving multiple departments, vendors, and technical teams.
Ability to analyze complex problems, identify root causes, and implement practical solutions.
Ability to explain technical issues and recommendations to nontechnical audiences.
Ability to establish productive working relationships and resolve disagreements professionally.
Ability to hold employees and vendors accountable for service quality and commitments.
Ability to exercise independent judgment and protect confidential information.
Ability to prepare clear reports, procedures, project plans, and recommendations.

Nice To Haves

Experience supporting municipal government or other public-sector business systems.
Experience managing enterprise resource planning systems or applications supporting multiple departments.
Experience with business process analysis, systems integration, reporting, and data conversion.
Experience managing software vendors, contracts, and implementation projects.
Relevant certifications in project management, IT service management, or business analysis.

Responsibilities

Manage daily business systems operations, including application administration, support, maintenance, upgrades, integrations, and reporting.
Supervise assigned employees by setting expectations, assigning work, evaluating performance, identifying training needs, and supporting professional development.
Partner with department leaders and system owners to identify business requirements, assess processes, and recommend improvements.
Develop and maintain a prioritized work plan balancing operational support, system improvements, and project commitments.
Oversee enterprise applications supporting City functions including human resources, payroll, finance, permitting, utility billing, fleet management, public safety, municipal court, and document management.
Lead system implementations and major enhancements, including requirements gathering, configuration, data conversion, testing, training, deployment, and transition to ongoing support.
Develop work plans for data-conversion validation, testing, and training for the enterprise team and business stakeholders.
Establish application support procedures, service expectations, escalation practices, and documentation standards.
Coordinate investigation and resolution of complex application issues, recurring problems, and service disruptions.
Oversee system interfaces and integrations to support accurate, timely, and secure data exchange.
Coordinate development and maintenance of reports, dashboards, and data extracts for operational and management decisions.
Work with department data owners to improve data quality, establish validation practices, and resolve discrepancies.
Coordinate application access and security roles with system owners and appropriate IT personnel, consistent with approved requirements.
Establish change-management practices for application configuration, releases, upgrades, and integrations, including testing and business approval.
Manage vendor relationships, monitor service delivery, escalate unresolved issues, and evaluate vendor performance.
Assist with software selection, procurement, contract review, licensing, renewals, and budget development.
Maintain an inventory of supported applications, integrations, licensing requirements, support arrangements, and lifecycle needs.
Coordinate with Infrastructure Services and IT Support Services on system availability, performance, security, recovery, and issue resolution.
Ensure application procedures, configurations, integrations, and support responsibilities are documented and maintained.
Communicate project status, operational risks, resource needs, and recommended actions to the CIO and department stakeholders.
Interact courteously and cooperatively with citizens, visitors, and City staff; maintain confidentiality of work-related issues and City information.
Perform other duties as required or assigned, including work during emergencies to support public safety and delivery or restoration of vital services.
Exercise direct supervision over assigned personnel, including recruitment, work assignments, scheduling, performance evaluations, coaching, and corrective action consistent with City policies.
Coordinate the work of consultants, contractors, and vendors supporting business systems.