Delivery Manager (Enterprise Business Systems)

Allegis Group•Hanover, MD

7d•$138,100 - $222,500•Onsite

About The Position

The Delivery Manager (DM) plans, leads, organizes, and motivates teams to deliver business value to users, and is accountable for the delivery of all products and services within Enterprise Business Systems (EBS) consistent with plans or defined service levels. The role has end-to-end accountability for delivery, operational health, team performance, financial stewardship, and technology lifecycle across Legacy Onboarding (SmartERP and ACT/Appian), Workforce Automation (Global Case Management and HRMatters/Salesforce), Tableau reporting and analytics, and Back Office (Oracle Fusion). The DM provides direction for products and services, partners with peers to align roadmaps with business strategy, and serves as the primary technology delivery liaison to Product Management and Business Leadership. The role works with Platform and Domain Architects to ensure solution designs meet enterprise architecture, scalability, and long-term platform needs. It leads concurrent, high-visibility initiatives using agile methods, with traditional project management practices as appropriate, and oversees risk management, operational readiness, production launches, customer feedback, and sustainable delivery practices. The role also evaluates opportunities to apply AI and machine learning to improve service delivery, reduce manual work, and enhance employee and customer experiences. Management duties include hiring, team leadership and development, performance accountability, coaching, mentoring, succession planning, and proactively addressing resource gaps. The DM reviews budgets and operational expenditures, shares responsibility for technology investment and future spending, and develops cost-of-service models and business cases for automation. The position is required to be in the office four days per week at the company headquarters in Hanover, Maryland, and may require up to 20% domestic and international travel.

Requirements

Bachelor’s degree in Information Systems or equivalent.
At least 10 years of Information Technology experience.
At least 5 years of leadership experience.
Experience training and mentoring others.
Experience delivering solutions and supporting large enterprise applications involving Oracle, Salesforce, or SAP technologies.
Ability to travel without restrictions, up to 20% domestically and internationally.
Strong relationship-building, collaboration, and teamwork skills across local and global organizations.
Ability to energize others toward a global mindset.
Strong understanding of business needs and ability to establish and maintain customer trust and confidence.
Ability to translate and communicate complex concepts to peers and business partners.
Proficiency in all phases of product and project delivery lifecycles.
Strong analytical and problem-solving skills.
Strong written and verbal communication skills.
Strong technical project management and/or leadership skills, including planning, organizing, and steering activities.
Strong financial acumen and a sense of shareholder responsibility.

Nice To Haves

Advanced degree.
Oracle Fusion or other large ERP experience.

Responsibilities

Provide thought leadership and direction for products and services, and partner with peers to align roadmaps with business strategy.
Serve as the primary technology delivery liaison to Product Management and Business Leadership across Legacy Onboarding, Workforce Automation, Tableau reporting, and Back Office/Oracle Fusion applications.
Work with Platform and Domain Architects to align solution designs with enterprise architecture standards, scalability requirements, and long-term platform strategy.
Act as an escalation point for delivery risks, issues, and cross-team dependencies.
Inspire teams by establishing direction, meaning, and a shared connection to business goals.
Manage concurrent, high-visibility products, projects, and services using agile methods, blending traditional project management practices with agile development as appropriate.
Identify risks and mitigation plans, define operational readiness criteria and deployment success factors, and drive production launch deliverables.
Develop and maintain customer satisfaction measurement methods and obtain feedback on time, cost, and quality.
Oversee the use of best-practice methodologies, including ITIL, Agile/Scrum, SDLC, and SOA, to support and sustain solutions.
Evaluate opportunities to use AI to improve service delivery, reduce manual effort, and enhance employee and customer experience.
Review AI and machine-learning capabilities such as intelligent document recognition, anomaly detection, and AI-assisted case resolution across the supported application portfolio.
Manage the team, including hiring, leadership, development, and performance accountability.
Plan and develop the people organization through coaching, mentoring, succession planning, and proactive identification of resource gaps.
Drive improvements in team cycle time and speed to market.
Approve and review budgets and operational expenditures.
Share fiscal responsibility for technology investments and future spending, avoiding unnecessary or duplicative services and maximizing ROI.
Establish a cost-of-service model and drive business cases for reducing transactional process costs through automation.

Benefits

Medical, dental, and vision coverage.
Hospital plans.
401(k) Retirement Plan with pre-tax and Roth post-tax contributions.
Company-paid Basic Life and AD&D insurance, with voluntary Life and AD&D coverage for employees and dependents.
Company-paid short- and long-term disability.
Health and Dependent Care Spending Accounts (HSA and DCFSA).
Transportation benefits.
Employee Assistance Program.
Tuition assistance.
Paid time off, Allegis Group Paid Family Leave, and Parental Leave.
Bonus eligible.