Manager, E-Commerce Operations
Universal Music•Nashville, TN
About The Position
Universal Music Group is seeking an E-Commerce Operations Manager to work across our clients’ stores to ensure best-in-class eCommerce services are provided to all customers. The ideal candidate thrives in a fast-paced, high-volume environment, is organized, and can react quickly as business needs change. The E-Commerce Operations Manager handles ongoing tasks and projects working with cross functional departments. They oversee inbound inventory processing, maintain efficient logistic operations, and monitor various platforms to ensure a quality customer experience through the order life cycle.
Requirements
- Supply Chain, eCommerce or Software Quality Assurance experience
- 2-5 years experience working e-commerce
- Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities.
- A self-starter who is keen to identify opportunities for operational improvement and process documentation
- Experience with workflow software (Microsoft Office, Google Sheets, Monday.com, etc)
- Knowledge of Shopify a plus
- Excellent verbal and written communication skills, with the ability to adjust as needed
- Adept at working in a fast-paced environment and successfully juggle multiple projects and tasks with tight deadlines
- Extremely detail-oriented and highly organized
- Trustworthy with sensitive information
Nice To Haves
- Preferred Bachelor’s degree in Business, Supply Chain, or a related field
Responsibilities
- Monitor inbound inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines for select roster of stores
- Support D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch
- Work closely with warehouse partners, to streamline communication and drive process and quality
- Serve as an advocate for the consumer experience from time of project ideation to post-sale engagement
- Lead in weekly meetings to communicate project goals, statuses, and identify any potential bottlenecks
- Produce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issues
- Manual review, reporting and resolution of unfulfilled orders in the order management systems
- Constantly collaborate and communicate across various eCommerce teams to assist in projects and flag issues with Customer Service, Store Management, and overall Operations teams
- Available outside of business hours as needed for high security campaign announcement support
Benefits
- Comprehensive medical, dental, and vision coverage
- 100% coverage for out-patient in-network mental health services
- Fertility coverage for eligible medical plan participants
- Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
- Student Loan Repayment Assistance and Tuition Reimbursement
- 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
- Flexible Paid Time Off (PTO) for exempt employees
- 3-weeks PTO for non-exempt employees
- 2-weeks paid Winter Break
- 10 Company Holidays (including Juneteenth and Wellbeing Day)
- Summer Fridays (between Memorial Day and Labor Day)
- Generous paid parental leave for every type of parent
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What This Job Offers
Job Type
Full-time
Career Level
Manager
