e-Commerce Operations Associate I

Goodwill Southern California • Los Angeles, CA

21h • Onsite

About The Position

Goodwill is looking for an E-Commerce Operation Associate to join their entrepreneurial team. This role is part of a growing e-commerce team focused on increasing direct-to-consumer sales, enhancing the web shopping experience, and updating web content for effective merchandising. This entry-level position offers a great opportunity to gain exposure to all facets of e-commerce. Ideal candidates will be highly organized, comfortable with data entry and Excel, possess excellent communication skills, and have a strong attention to detail.

Requirements

• Computer literacy required; Microsoft Word, Excel and Outlook email application and internet skills preferred
• Independent self-starter who can work without close supervision, extremely proactive and organized with attention to detail
• Ability to plan work to meet tight deadlines and unexpected situations and/or requests
• Ability to follow verbal and written instructions in English required
• Background and Drug Screen required for Full-Time Positions.

Nice To Haves

• Experience in customer service, merchandise handling, shipping/warehouse experience preferred
• Quality assurance or control experience helpful
• High school diploma or general education degree (GED) preferred

Responsibilities

• Maintains inventory according to established rotation schedules for replenishment needs.
• Purges outdated merchandise.
• Operates Zebra scanner for inventory control.
• Picks merchandise items for shipping upon receipt of online orders.
• Operates Packsize machine (box maker).
• Operates IBS for shipping labels.
• Processes documents for Fedex, USPS, and OSM.
• Understands shipping and handling flows and shipment pick up schedules.
• Sorts shipments based on shipping companies.
• Lists books, DVDs, and other media items for sale.
• Organizes inventory.
• Responds to customer pick up questions and resolves or escalates concerns as needed.
• Meets or exceeds daily processing goals.
• Loads and unloads trucks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED