E-Commerce Associate
About The Position
The E-Commerce Associate will assist customers with purchases at Showroom and Outlet store locations, finalizing transactions using Shopify POS devices. The role requires familiarity with the entire inventory, including fabrics, colors, products, and sizes. The associate will communicate and follow up with customers using a Customer Relationship Management platform (Gorgias), email, and phone. Responsibilities also include maintaining a clean and orderly store environment and workstation, organizing fabric swatches, and actively engaging with customers and team members on-site. The associate will locate and ship store products for online orders, conduct cycle counts, and update inventory on Shopify. Support to additional departments, such as assisting with quarterly inventory counts or light administrative work, is also required. The role involves handling in-store and online returns and exchanges, resolving shipping issues, and devising or refining processes to optimize operations.
Requirements
- Must be comfortable in a customer-facing environment
- Excellent computer and IT skills
- Proper phone etiquette required
- Strong organizational skills and attention to detail required
- Must be a team player and willing to wear multiple hats
- Quick learner
- Prior experience with the following software: ShipStation, Shopify, Gorgias
Nice To Haves
- Prior related-industry experience strongly preferred
- Knowledge of Spanish a plus
Responsibilities
- Assist customers with purchases at Showroom and Outlet store locations
- Finalize transactions with Shopify POS devices
- Familiarize themselves with our entire inventory, including fabrics, colors, products, sizes
- Communicate and follow up with customers via our Customer Relationship Management platform (Gorgias), email, and phone
- Maintain a clean and orderly environment in the store and at their work station
- Organize fabric swatches program to provide customers with the appropriate samples
- Eager to work on site and actively engage with customers and other team members
- Locate and ship store products for online orders
- Conduct cycle counts and update inventory on our Shopify account as needed
- Provide support to additional departments (e.g. assisting during our quarterly inventory counts or with light administrative work)
- Handle in-store and online returns and exchanges per company policy
- Resolve shipping issues and discrepancies
- Devise new processes or refine existing ones to optimize operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
