Manager, E-Commerce Operations

Universal Music Group•La Vergne, TN

About The Position

Universal Music Group is seeking an E-Commerce Operations Manager to work across our clients’ stores to ensure best-in-class eCommerce services are provided to all customers. The ideal candidate thrives in a fastpaced, high-volume environment, is organized, and can react quickly as business needs change. The E-Commerce Operations Manager handles ongoing tasks and projects working with cross functional departments. They oversee inbound inventory processing, maintain efficient logistic operations, and monitor various platforms to ensure a quality customer experience through the order life cycle.

Requirements

Supply Chain, eCommerce or Software Quality Assurance experience
2-5 years experience working e-commerce
Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities.
A self-starter who is keen to identify opportunities for operational improvement and process documentation
Experience with workflow software (Microsoft Office, Google Sheets, Monday.com, etc)
Excellent verbal and written communication skills, with the ability to adjust as needed
Adept at working in a fast-paced environment and successfully juggle multiple projects and tasks with tight deadlines
Extremely detail-oriented and highly organized
Trustworthy with sensitive information

Nice To Haves

Preferred Bachelor’s degree in Business, Supply Chain, or a related field
Knowledge of Shopify a plus

Responsibilities

Monitor inbound inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines for select roster of stores
Support D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch
Work closely with warehouse partners, to streamline communication and drive process and quality
Serve as an advocate for the consumer experience from time of project ideation to post-sale engagement
Lead in weekly meetings to communicate project goals, statuses, and identify any potential bottlenecks
Produce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issues
Manual review, reporting and resolution of unfulfilled orders in the order management systems
Constantly collaborate and communicate across various eCommerce teams to assist in projects and flag issues with Customer Service, Store Management, and overall Operations teams
Available outside of business hours as needed for high security campaign announcement support

Benefits

Comprehensive medical, dental, and vision coverage
100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent