E-Commerce Manager

glassybaby•Redmond, WA

About The Position

The E-Commerce Manager will lead glassybaby’s online sales channel, focusing on creating a seamless, date driven digital shopping experience. This role combines strategic thinking with hands-on execution in site management, analytics, and customer experience optimization.

Requirements

Strong proficiency in Google Analytics, data visualization, tools, and e-commerce platforms (Shopify).
Inventory and order management.
Skilled in A/B testing and conversion rate optimization.
Excellent analytical, project management and excellent verbal and written communication skills.
Passion for mission-driven brands and philanthropy.
Expert in multi-tasking; able to prioritize and work under pressure.
Deep understanding of the retail marketplace; ability to identify and access competitive environment.
Fluent in retail reporting; ability to analyze business health.
Demonstrated critical thinking skills, analytical thinker.
Highly organized with careful attention to detail.
Ability to work and influence cross-functionally.
Bachelor’s degree in marketing, Business, Data Analytics, or related fields
3 – 5 years of experience in e-commerce management, preferably in retail or lifestyle brands
Proficient in Google Analytics and Shopify
Experience with NetSuite ERP

Responsibilities

Oversee day-to-day operations of glassybaby.com, ensuring site functionality, speed, and user experience.
Collaborate with design and development teams to implement updates, new features, and seasonal campaigns.
Analyze customer journey data to identify trends, pain points, and opportunities for conversion optimization.
Use tools like Google analytics, heatmaps, and session recording to understand user behavior and improve UX.
Develop dashboards and report to track KPIs such as conversion rates, AOV, traffic sources and retention.
Apply insights to personalize experiences and recommend product strategies based on customer preferences.
Monitor and report on e-commerce performance metrics, providing actionable insights for leadership.
Drive initiatives to improve site engagement, reduce cart abandonment, and increase repeat purchases.
Ensure smooth checkout, shipping, and post-purchase experience.
Partner with customer service to resolve escalations and improve satisfaction.
Coordinate with social, email and paid media teams to align campaigns and drive traffic.
Support SEO/SEM strategies to maximize organic and paid visibility.
Work closely with operations to maintain accurate stock levels and timely fulfillment.
Integrate e-commerce workflows with NetSuite ERP for inventory, order management, and reporting.