Director, E-Commerce Operations

Americold•Atlanta, GA

22h

About The Position

Reporting into the Senior Vice President Operations, Americas, this role is responsible for leading Americold’s e-Comm operations team. We are seeking a strategic, execution-driven Director of Operations to lead and scale our e-commerce fulfillment business within a high-growth 3PL cold storage environment. This leader will own operational performance, customer experience, and the end-to-end fulfillment network supporting frozen and refrigerated DTC brands. The mandate is bold: scale revenue and EBITDA by 4x over the next three years through operational excellence, automation, disciplined cost management, and world-class service delivery. This role requires a builder who thrives in fast-growth environments, understands the complexities of temperature-controlled logistics, and can translate strategy into scalable systems, processes, and teams. This role also manages the month/quarter-end financial analysis process to ensure the executive team is provided with timely and thorough actionable analysis of our reported financial results.

Requirements

Bachelor’s degree in Supply Chain, Operations Management, Engineering, or related field required.
7–10+ years of experience in operations leadership within 3PL, cold storage, e-commerce fulfillment, food logistics, or high-volume distribution.
Deep understanding of cold chain requirements, including frozen/refrigerated storage, packaging, and regulatory compliance.
Proven track record scaling operations in a high-growth environment (preferably 3x–10x scale).
Hands-on experience with WMS, OMS, and TMS platforms; strong understanding of system integrations for e-commerce.
Demonstrated success implementing automation, Lean/Six Sigma methodologies, and process standardization.
Strong financial acumen with experience owning budgets, P&L inputs, and cost-to-serve models.
Ability to build, lead, and inspire large teams across multiple sites.
Strong cross-functional communicator who can partner with Business Development, Finance, Engineering, and IT.
Data-driven decision-maker with a bias toward action and continuous improvement.

Nice To Haves

Excellent written and verbal communication skills
Strong team player and able to collaborate effectively in a highly matrixed organization
Self-starter with exceptional ability to identify and solve problems

Responsibilities

Develop and execute a multi-year operational roadmap to support 4x revenue and EBITDA growth within 3 years.
Build scalable processes across receiving, storage, pick/pack, kitting, value-added services, and outbound shipping for frozen and refrigerated products.
Lead capacity planning, labor modeling, and throughput optimization across multiple facilities.
Establish and track KPIs for productivity, accuracy, cost per order, shrink, and service levels.
Drive continuous improvement using Lean, Six Sigma, and automation technologies.
Oversee all DTC fulfillment operations, ensuring on-time delivery, order accuracy, and exceptional customer experience.
Implement scalable workflows for high-volume e-commerce, including batch picking, wave planning, and cold chain compliant packaging.
Optimize packaging, dry ice/gel pack usage, and carrier selection to reduce cost while maintaining product integrity.
Own operational budgets, forecasting, and cost-to-serve modeling.
Identify margin expansion opportunities through automation, labor efficiency, slotting optimization, and vendor/carrier negotiations.
Collaborate with Business Development to build pricing models and operational inputs to support profitable customer onboarding.
Collaborate with Business Development to onboard new customers efficiently and profitably.
Serve as the operational point of escalation for key accounts, ensuring service excellence and retention.
Translate customer requirements into operational capabilities and scalable SOPs.
Build and mentor high-performing operations teams across warehouse leadership, supervisors, and frontline associates.
Foster a culture of accountability, safety, continuous improvement, and data-driven decision-making.
Develop succession plans and leadership pipelines to support rapid expansion.
Evaluate and implement automation solutions (AMRs, conveyor systems, automated packing, dimensioning, etc.).
Partner with technology teams to enhance WMS functionality, real-time visibility, and data analytics.
Introduce best-in-class cold chain handling practices to reduce waste and improve consistency.