Product Director, E-Commerce

Paysafe • Jacksonville, FL

1d

About The Position

The Product Director, E-Commerce will own the vision, strategy, and end-to-end execution of the company’s digital commerce product ecosystem. This role is responsible for delivering exceptional customer experiences, driving conversion and revenue, and leading cross-functional teams to build high‑impact products that support long‑term business growth. The ideal candidate is a strategic thinker, an expert in E-Commerce experiences, and a strong cross-functional leader who thrives in fast‑moving environments.

Requirements

• Bachelor’s degree in Business, Technology, or a related field, or equivalent professional experience in lieu of a degree.
• 8-10+ years of experience in product management, with significant experience in E-Commerce, digital product, or related domains.
• Proven success driving E-Commerce strategy, conversion optimization, and large-scale digital product launches.
• Deep understanding of E-Commerce platforms, customer experience design, and conversion funnel performance.
• Strong analytical mindset with experience using data, experimentation, and insights to guide decisions.
• Exceptional communication, stakeholder management, and cross-functional leadership skills.
• Demonstrated ability to influence senior executives and lead in matrixed environments.

Nice To Haves

• Experience with performance marketing, merchandising technologies, personalization engines, or checkout systems is a plus.

Responsibilities

• Develop and articulate a clear, long-term product vision and strategy for the E-Commerce experience grounded in customer insights, competitive analysis, and business objectives.
• Build and maintain an outcome-driven product roadmap with defined priorities, measurable KPIs, and alignment to organizational goals.
• Identify and evaluate new growth and innovation opportunities, including new channels such as mobile apps, marketplace integrations, subscriptions, and loyalty programs.
• Lead the full product lifecycle—from concept and requirements through development, launch, and post-launch optimization.
• Act as a key decision-maker evaluating business opportunities, partnerships, and integration strategies that enhance the commerce experience.
• Serve as the voice of both the customer and the business, ensuring that product decisions deliver meaningful user and commercial value.
• Foster strong collaboration with engineering, design, operations, marketing, legal, compliance, and senior leadership to deliver high-quality digital experiences.
• Influence executive stakeholders with clear communication of strategies, business cases, insights, and performance outcomes.
• Drive alignment across teams and ensure effective prioritization, sequencing, and execution.
• Champion continuous improvement across the entire digital commerce funnel.
• Leverage experimentation, data insights, and user research to improve conversion, retention, and customer satisfaction.
• Stay current on industry trends, competitive landscape, and emerging technologies to inform the roadmap and accelerate innovation.
• Translate market dynamics and customer insights into actionable product enhancements.
• Monitor and manage product budgets and forecasts, ensuring alignment with financial plans and ROI targets.
• Ensure rigorous prioritization of investments to maximize business impact and customer value.

Benefits

• committed to your personal and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Director