Manager, Digital Merchandising

Walgreens•Deerfield, IL

8d•$100,000 - $175,000

About The Position

Supports the implementation of Digital Commerce merchandising strategies to enhance the online customer experience, drive product discovery, optimize digital content and placements, and support promotional and marketing initiatives across assigned categories. Works daily with cross-functional teams to plan and execute online merchandising strategy. Manages business performance through insight-led decisions, category page optimization, digital campaign execution, visual merchandising, and supplier collaboration to drive engagement, conversion, and sales growth. The role plans for sales, gross profit, inventory control, and merchandise turnover for assigned online categories; develops digital merchandising, marketing, and promotional plans; and supports a consistent, digitally enabled end-to-end customer experience. It manages supplier relationships and contract negotiations, uses market and customer insights to shape strategy, and works with Product Management on category-specific website functionality. The Manager also develops initiatives, works with teams on forecasts and profitability, improves processes and practices, and leads, coaches, and develops team members.

Requirements

Bachelor’s degree and at least 2 years of merchandising experience, or a high school diploma/GED and at least 5 years of merchandising experience.
At least 1 year of experience working with P&L concepts, including revenue, COGS, gross profit margin, operating expenses, and income.
Knowledge of customer-centric retailing principles and customer purchase behavior analytics, sourcing, supplier negotiations, visual merchandising, forecasting, and promotional strategy.
At least 2 years of experience developing strategic programs in digital merchandising, vendor relations, and marketing in the retail business.
Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
Experience analyzing and reporting data to identify issues, trends, or exceptions, improve results, and find solutions.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Experience with MS Office Suite.
At least 1 year of direct leadership, indirect leadership, and/or cross-functional team leadership experience.
Willingness to travel up to 10% of the time for business purposes, within state and out of state.

Nice To Haves

Master’s degree or MBA.
At least 4 years of experience in one or more of retail, procurement/purchasing, merchandising, vendor relations, or retail marketing.
Experience directly managing people, including hiring, developing, motivating, and directing them.
Experience working in the digital space.

Responsibilities

Plan and manage sales, gross profit, inventory control, and merchandise turnover objectives for assigned online merchandise categories.
Develop digital merchandising, marketing, and promotion plans to drive omni-channel revenue and profit.
Ensure a consistent digitally enabled end-to-end customer experience, with aligned assortment, pricing, and promotional experience.
Manage day-to-day supplier relationships and negotiate contracts.
Use market, competitive, and customer insights to develop digital merchandising strategies.
Collaborate with Product Management on category-specific website functionality and capabilities.
Recommend and manage the development of new merchandising initiatives.
Maintain understanding of assortment, sales forecasts, gross profit, and digital merchandising and promotional programs; work cross-functionally on sales and gross profit projections.
Develop strategies with cross-functional teams to mitigate loss and optimize profitability.
Share information across teams to improve workflows, processes, and relationships.
Evaluate Digital Commerce merchandising practices, methodologies, and tools and improve deliverables to meet business needs.
Guide, direct, coach, and counsel team members; allocate resources; onboard, train, develop, and mentor staff; manage performance; maintain morale and motivation; ensure appropriate staffing; and foster a diverse and inclusive workplace.